Product Training Specialist

ProPoint Solutions is adding a Product Training Specialist to accommodate our rapidly expanding user base. We’re looking for an individual with excellent communication skills, a strong work ethic and a passion for enabling customer success. If this sounds like you, and you thrive in a fast-paced, innovative and customer-focused workplace, we want to hear from you!

As our Product Training Specialist, you will be responsible for the coordination and delivery of our training and onboarding program for new users of SuperSalon Software. You will work on a highly-visible team and work cross-functionally with Sales, Operations, and Product teams to ensure our new clients have a seamless onboarding experience.

Key Responsibilities:

  • Lead and own the overall planning and coordination of customer onboarding and training
  • Manage high volume of communication with internal stakeholders and end users of our product to plan and schedule multiple virtual training and onboarding sessions per day
  • Serve as a primary contact for learners to ensure their experience is positive, straightforward and high quality before, during, and after onboarding
  • Collect and manage metrics and reports to coordinate onboarding processes, logistics, and communications
  • Develop and implement streamlined solutions, processes and best practices for training programs
  • Work across internal teams to implement and continuously improve repeatable and scalable onboarding and training programs
  • Work across multiple schedules to coordinate the execution of a comprehensive training program
  • Identify, efficiencies, best practices and improvements

Desired Skills and Experience:

  • Significant experience managing, coordinating, and/or supporting the adoption and use of B2B software
  • Excellent project/program management skills with a demonstrated ability to drive successful outcomes
  • Outstanding written and verbal communication skills
  • Strong organizational skills and detail orientation
  • Customer focus
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines
  • Ability to think on your feet and problem solve in real-time
  • Proficient with office productivity tools (MS Office Suite, Google Apps)
  • Familiarity with SFDC a plus