Previously, we showed SuperSalon salon management software users how to process a refund through the SuperSalon point of sale. Today, we present additional information for our Aurus customers that outlines the specific steps for processing Aurus only refunds.
From the Sales screen, tap or click New Ticket and then select the Refund Ticket Lookup button located on the bottom toolbar.
In the pop-up window that opens, enter either the Sales ID of the ticket or the WhizPay ID from the RS transaction. Then, click Lookup Ticket. Both of these ID numbers can be found on your customer’s receipt.
Confirm that the correct ticket populates the fields, then select the Use Ticket button shown below.
Select the items to be refunded and then use the Done button, as shown below, to send the ticket back into the Ticket Options screen.
From the Ticket Options screen, select the Send to Check-Out button located on the bottom toolbar.
In the checkout screen, the refund appears in the tick options and a subtotal appears as a negative value. Any other purchases or additions to the ticket can be made from the screen and, if there are none, the user can select the Send to Payment button, shown below.
Before final settlement of the refund can happen, some additional information needs to be configured. Make sure that the original stylist is selected in the center drop-down menu and check whether products are to be put back into inventory with the Yes and No buttons in the upper right area of the screen. When these have been selected, tapping or clicking the Pay Now button will move the refund into final settlement.
From the final payment screen, shown below, you can then swipe the customer’s card on the terminal and, after approval is given, click OK to continue.
Following these simple steps will allow you to quickly provide refunds for products and services. Again, these steps apply to our Aurus payment processing customers. If you have further questions about this procedure, be sure to contact us here.