In the course of business, refunds can sometimes be necessary, and SuperSalon’s capabilities make the process as easy as ringing out the original sale. This article will provide a quick walk-though of the procedure for refunding a client’s product purchase. In this scenario, a client is returning a shampoo and conditioner package for a full refund of the original purchase price.
Being entering either a New Ticket or a Quick Sale. If New Ticket is selected, the refund will be notated in the history section of the client’s profile after the refund has been processed.
If Quick Sale is selected, skip to Step Three.
Search for and select the client who will be receiving the refund. In the Ticket Options screen, select the Send to Check-Out button.
From the Checkout screen, select the Refund button located on the left radial menu.
Select the item or service to be refunded by searching or browsing with the search field or helper buttons.
Select the amount to be refunded in the transaction. The item’s full retail price will already be set as the default. Click OK to proceed.
The refunded total will be added to the ticket, along with any taxes that may have been charged in the original sale. Click Send to Payment to move to the next step.
In the Additional Information pop up, select the employee who processed the original sale using the drop down selection field.
Click Yes to return the item to inventory for future sale. Clicking No will keep the product out of inventory. Click Pay Now to send the refund to final statement.
In the Payment Screen, click the Payment Type preferred by the client for refund. If by credit card, the correct card should be selected under Payment Type and the card swiped. If cash is the preferred method, click Cash as the Payment Type.
Click Ring Out to finish the refund. If cash was the Payment Type, the register drawer will open, allowing staff to provide the refund.