POS-X Receipt Printer Troubleshooting

receipt-printerHaving equipment act up during a busy workday is never an enjoyable experience. This is particularly true in the case of your salon’s receipt printer. Since they are an integral part of the sales and check-out process, it’s important to keep receipt printers working, as expected, throughout the workday.

Fortunately, our partnership with POS-X has made it possible for our clients to use the most robust and reliable devices available – reducing the concerns of hardware issues. However, if issues should arise, it’s important to know the simple steps you can take to get things back on track.

The purpose of this article is to show you the steps to resolve two simple issues and keep your workflow moving. These apply to POS-X and Epson brand devices.

Ejecting Blank Receipts – POS-X

The most common cause for blank receipts is the print head of the receipt printer getting stuck or not making contact with the paper. Here are the steps to correct the issue:

  1. Turn off printer via the power switch and unplug the unit.
  2. Open the paper compartment and remove the roll of receipt paper.
  3. Gently push in the print head about 1/2 inch and let it pop back out. This is the rectangular piece of metal right beneath the cutter. Do this a few times to reseat the head in place.
  4. Place the paper roll back in place, power up the printer and test.

Printing Greek or Unrecognized Characters

This issue can usually be resolved by setting the internal dip switches to reflect a 9600 baud rate. The steps for performing this procedure are:

  1. Turn off the printer via the power switch and unplug the unit.
  2. Turn the unit over to reveal the access panel on the bottom.
  3. Unscrew the access panel using a Philips head screwdriver, carefully remove it and place the screws in a safe place.
  4. Both banks of dip switches can be found behind the same access panel. They will be labeled DSW1 and DSW2.

    Click to Enlarge

    Click to Enlarge

  5. With the exception of the switch labeled ‘7’, set all of the switches for the DSW1 array to an off status (up position).
  6. Set all of the switches for the DSW2 array to an off status (up position).
  7. Carefully replace the bottom access panel and screw into place.
  8. Power up the unit completely and test.

These simple steps should reset your receipt printer and eliminate these two issues. However, if you still encounter trouble, ProPoint’s technical support staff is able to troubleshoot further.

If you have questions on the hardware peripherals offered by ProPoint, feel free to get in touch with us here.