Hardware Fulfillment: SuperSalon vs. Outsourcing

Last week we showcased some of the great work that’s been done by the folks in the Implementations and Training departments, and the first interactions clients have with SuperSalon when just beginning. In this post we would like to focus on another aspect of initially starting up with us, the process of hardware fulfillment.

Clients have the option of either buying their own equipment from another party, or receiving it directly from us. The latter approach, we find, is much more cost-effective and useful in the long run. Being that we are a business, it shouldn’t be very surprising that we would make that suggestion, but we would like to take this opportunity to illustrate exactly why this is so.

Pros and Cons of Outsourcing Equipment

Starting up a salon business is a costly affair, and it’s only natural that a business owner will want to keep these costs as low as possible. Perhaps it’s more cost-effective to get equipment like touchscreen monitors and card readers from second hand sources, or perhaps they feel delivery would be more timely if they source their equipment from Amazon or similar outlet.

Whether the concern be cost or convenience, there are several things that business owners should keep in mind when taking this approach to hardware fulfillment. Foremost are the compatibility with the SuperSalon management system, and the prospects for future support should anything go wrong, or if there is an unforeseen event.

Why It’s Better to Get Your Equipment from Us

From the very beginning, SuperSalon has enjoyed a partnership with several manufacturers, and are able to order systems and components directly from the factory. Because of this, there really isn’t that much of a markup when it comes to our hardware prices, and there is also peace of mind in knowing that each and every piece of equipment is completely compatible with our system.

In addition to that, we also offer extended support and replacement options at very little cost. One great example is our Hot Swap program which will immediately replace faulty equipment with next day delivery service. This program lasts for as long as the client is willing to pay the $15-$20 per month fee, and offers peace of mind that can’t be measured with a price tag.

So if you are just starting out with SuperSalon, and are curious about hardware costs, please let us know, and we will happily assist you with any questions you may have. Many of our current pricing plans already include hardware as part of the overall service, thereby eliminating that potential headache immediately.