DEBRA RUSSELL – DIRECTOR OF TECHNICAL AND CUSTOMER SUPPORT Debra Russell is a customer service professional with experience in directing and leading Customer Service Operations across a variety of public and private companies. She has expertise in designing performance metrics, business processes, and quality monitoring systems to support customer satisfaction and reduce customer effort. [...]
CORY MUIR – VP OF TECHNOLOGY Cory Muir is a technology leader with over 19+ years of experience leading software and technology teams responsible for mission-critical systems. Cory's expertise is in building teams to transform an organization's technology operations and processes for high quality, scalable and resilient systems. He has successfully led teams through [...]
RYAN O'ROURKE – VP OF REVENUE Ryan O'Rourke is a sales and business development professional with over 15 years of driving revenue for technology organizations. Ryan's focus in these roles has been from hiring and developing talent, creating a repeatable sales process, competitive analysis, channel optimization, and large account management. He has successfully led [...]
DON HILLIARD – VP OF CUSTOMER SUCCESS Don has over 20 years of customer support experience with 13 of those years being in the medical devices industry. Don has held various positions of increasing responsibility in Customer Support departments at General Electric Appliances, Smith & Nephew Orthopedics, and MicroPort Orthopedics, most recently as the [...]
Our Leadership Team The ProPoint leadership team is a unique blend of software specialists and professionals from the salon industry. We are focused on the specialized needs of our customers and their business vitality and success. RAJ MAHAJAN CEO CHERYL AARSVOLD VICE PRESIDENT, FINANCE & ADMINISTRATION [...]
Stuart Lewtan is the founder & CEO of Zintro, Inc. (www.zintro.com). Zintro is a next-generation talent acquisition platform that helps companies source highly specialized job candidates, consultants and experts. Zintro’s 100,000 experts span over 10,000 highly specialized areas of expertise across all industry sectors, geographies and job functions. Prior to founding Zintro, Mr. Lewtan was Founder, [...]
Scott is a Managing Director of Trilogy Search Partners, a fund dedicated to search fund investments with offices in Bellevue, WA and Marin County, CA. Prior to TSP, he was on the investing team of Trilogy Equity Partners, where he is still a Partner. Previously, Scott spent 11 years at Western Wireless Corporation in various roles, including [...]
Raj Mahajan is the current CEO and President of ProPoint Solutions, LLC (dba Rogers Software Development). Raj was previously the founder and Managing Partner of Basswood Capital, the acquiring company of Rogers Software Development. Prior to founding Basswood Capital, Raj's experience spans across numerous industries from both an operation and advisory capacity. Raj has spent the [...]
Steve was first introduced to SuperSalon as a customer. As the owner of 4 franchised air salons in the Atlanta market, he discovered SuperSalon in the early 2000s while investigating different software solutions for his business. Impressed with the program, the people and the culture of Rogers Software Development, he joined the company in 2006, after [...]
Jennifer Teague is an upbeat sales associate with great energy who brings over 12 years of customer service experience to the Rogers Software Development sales team, representing SuperSalon. Before joining RSD in 2012, Jennifer worked as a customer service coach and trainer for The Phoenicican, a five star resort in Scottsdale, AZ. During her time at [...]
Jeff has been with Rogers Software Development for over 10 years and brings a wealth of knowledge of hardware and systems solutions to the table. His previous work in support, implementations and sales has made Jeff an invaluable member of our team and the go-to for our customers. Jeff acts as a key account contact, ensuring [...]
Matt began his foray into software development nearly 30 years ago in the unlikely career as a delivery driver for an Alaskan-based beer distributor. At the time, Matt saw an opportunity to use product management software to enhance his company's efficiency. With the assistance of a developer, Matt was able to guide the project into a [...]
John is the Accounting Manager with Rogers Software Development. In this role, John coordinates, manages and leads a team providing support in all aspects of accounting including customer support, financial reporting and tax obligations. A big believer in teamwork, John supports a staff of 4 and offers accounting support to other departments when needed. John is [...]
As a former multi-location salon owner, former SuperSalon user and an accomplished salesperson with over 15 years of sales experience, Kim brings a unique approach to sales and customer service for Rogers Software Development. Her in-depth understanding of the salon business allows Kim to better address our customers' needs and expectations. With a focus on helping [...]
With decades of both IT leadership as well as hands-on technical expertise, Jim is well suited for his role as leader of our development teams. Prior to joining RSD, Jim was IT Director for the world’s largest salon operator, and was responsible for the selection and integrations of SuperSalon at over 7,000 salons. With a background [...]
Jake joined the RSD family in 2009 as a technical support representative. Prior to his appointment as Director of Operations, he served as our support department manager from 2011 - 2013. In his current role, he oversees Support, Implementations and System Administration. Jake attended the University of Kansas and holds various technical certifications including CompTIA's A+ [...]
Pamela brings over 28 years of experience in marketing and creative services and a wealth of expertise in communications to Rogers Software Development's marketing and communication team. Prior to arriving at RSD, Pamela served as the Global Marketing Manager for Ocean Optics - a pioneer company in scientific instrumentation. Her efforts helped the company build a [...]
James brings over 25 years of professional beauty experience with a background in multi-level business salon management and end-user experience with SuperSalon. As a Stylist/Manager/District Manager, prior to his work at SuperSalon, James spent time as an Artistic Director overseeing training and development of a 10-member Design Team of a 60 store Cost Cutters Franchise in [...]
Micheal Eicher has more than 20 years of diverse Executive Leadership in operations and consulting for major corporations within the technology industry. He is an analytical and pragmatic leader with a track record of enterprise-level operational skill, technology development and implementation success. Additionally, he has shown expertise in building strong scalable, profitable and efficient organizations with [...]
