Increasing the average ticket price is a challenge faced by many salon owners. Owners often look at their monthly revenue breakdown and see the majority of tickets are for the same few services. This is especially true in instances where a salon has a reputation for doing a specific service well. SuperSalon and iOffice can help [...]
Two weeks ago we discussed some of the ways that SuperSalon and iOffice can help salon owners mitigate certain risks that are inherent to the industry. We talked about how owners can use the receipt printer options to store release forms, and how all compliance documentation is stored securely on the cloud. This week, we would [...]
Implementing an effective inventory management strategy is the difference between having a few products on the shelves, and increasing your overall profits. In addition to the services they perform, most salons also carry an inventory of retail products to help their clients maintain the style achieved during their visit. Optimizing the sales performance of retail products [...]
Salon owners know that happy clients are critical to the success of their business. Customers have more choices than ever, and it is critical for owners to differentiate the customer experience in any way they can. While a pleasant experience and quality service are most critical to turning a walk-in to a repeat customer, here are [...]
The best software-based salon management systems usually consist of two components; a point-of-sale used locally at the salon, and an online repository for sales data. For our clients, these components take the form of SuperSalon and iOffice, respectively. Between the two of them, they form the nexus of one of the most widely used salon management [...]
Running a 21st century salon business can be equal parts profitable and stressful. One of the most stressful prospects a salon owner can think of is to have a mistake made with payroll. Having a good software-based salon management system can go a long way in avoiding these mistakes, especially if they are systems like SuperSalon [...]
Business owners competing in the beauty market need a special mix of cunning and determination to survive. This is probably best illustrated by the fact that 80% of all beauty salons fail within the first 18 months of their operation. SuperSalon users can take comfort in addition to a world class salon management system, they are [...]
Choosing the best payment processing method for your business is as important as selecting your staff. As more businesses rely on software-based management systems to run their operations, there has been a shift from stand-alone card processing methods, to integrated ones. A stand-alone processing method only connects to a cash register and the third-party merchant processor, [...]
Regular returning clients are the lifeblood of any successful salon business. While much of the success in turning first-time customers into repeat ones depends on the skill and charisma of your frontline staff, the SalonCheckin enhancement module for SuperSalon can make it so this is all they have to focus on. Scheduling, marketing, and managing details [...]
With over 100 reports available to SuperSalon and iOffice users right out of the box, it’s easy to see why our salon management system is so popular. There is no area of a salon business that SuperSalon is unable to track or tabulate if it’s managed by our point-of-sale or our cloud management and backup system. [...]
What percentage of your salon business consists of customers just walking in for the first time? Further, how is your percentage rate in making sure those clients come back within three months? Making sure first-time customers become loyal ones is one of the most important drivers for growth in any salon or spa, or any other [...]
The Permissions settings in SuperSalon's point of sale are the first line of security for accessing critical areas of the system. With them, owners and managers can determine who has access to each part of the POS and at what level. And, reports like the audit trail can track who uses these permissions and when. The [...]
In our most recent post, we talked about how SuperSalon can modernize a salon business’ tipping program. The last point in that post we touched upon was the ADP Tip Card program which is an enhancement feature for SuperSalon and iOffice that takes the headache right out of the process altogether. Our partnership with ADP has [...]
Like many others who work in the service sector, hairstylists and other salon staff are dependent on tips to supplement their wages. This addition to their livelihood makes tracking and issuing of tips a very important aspect of any salon business. If not managed properly, tipping policies can quickly degenerate into chaos and hurt feelings from [...]
Continuing the weekly showcase of our SuperSalon enhancement modules, we’d like to describe the benefits of one of our most effective ones: the Reserve With Google extension to SalonCheckin. With this upgrade of an already amazing feature, salon clients are able to Google your locations, book their appointments, request their stylist, and more. This feature requires [...]
Small businesses like beauty salons don’t always have don’t always have astronomical budgets for marketing and branding purposes. Getting your name out there is largely a function of word-of-mouth advertising from satisfied clients, but that doesn’t necessarily have to be the case. The SuperSalon salon management system has many bells and whistles to help business owners [...]
Very few tools are available to SuperSalon and iOffice users that are better able to gauge staffing needs than the Schedule Forecast Report. Located in the “Sales” category of the greater Reports menu, this often overlooked report can help business owners stay ahead of the curve with their staffing needs, and save money on labor costs. [...]
Last week we gave an overview of the various enhancement modules that can be bundled with SuperSalon, and we’d like to start an ongoing showcase of each of them. The enhancement feature we’d like to focus on this week is the incredibly effective Rate My Visit module. This extension of SuperSalon adds a layer of customer [...]
Having the most accurate possible snapshot of your payroll costs is important for anyone who wants to run a successful salon. The SuperSalon salon management system comes stock with an entire category of payroll reports, but none are more informative, and capture the entire data set quite like the aptly named Payroll Report. Shown below is [...]
Packed with features and options, SuperSalon and iOffice are by far the most complete solution in software-based salon management systems. Through the years we have cultivated several close relationships with the biggest names in the American beauty industry, and have honed our offerings based on the direct input of our client base. Because no two business [...]
Fast and reliable mass communication for business owners who oversee several locations is important for keeping everyone on the same page. Users of SuperSalon and iOffice have access to an advanced feature that allows them to do just that in a quick and convenient way. The Mass Messaging Utility located in the “Tools” section of iOffice [...]
Customer retention in the beauty industry means repeat visits. While many salon management systems offer POS functionality, only SuperSalon and iOffice were designed from the ground up to help business owners keep familiar faces coming through their doors. While most of these customer retention features are covered in initial training, they can sometimes go overlooked by [...]
This week’s report focus will be on one of the most detailed and widely used barometers in SuperSalon/iOffice: the Monthly Financial Report. It can be found under the “Sales” heading in the greater Reports submenu of either the POS or the iOffice cloud management and backup system. This report is for business owners who want a [...]
Owners of beauty salons know that the key to the success of their enterprise lies in a twofold approach to profitability: service AND retail sales. Where many other businesses in the greater service industry tend to focus on just one of those two, beauty salons and other similar enterprises need to strike a balance between both [...]
Continuing our ongoing showcase of our most widely used reports, we’d like to focus this week on one of the very few reports that are able to be edited in SuperSalon or iOffice: the TimeCard report. Located in either the POS or iOffice, under the “Payroll” heading, this report ensures the most accurate payroll possible by [...]
With summer officially upon us, we are all looking forward to hot sunny days and a chance to relax. With kids out of school, we are all reminded of how much we looked forward to this wonderful time of the year when vacations and time with family were the only thing on our minds. Nowadays, with [...]
As mentioned previously, we would like to focus some of our readers’ attention on the vast reporting features of SuperSalon and iOffice. As part of that, we will be showcasing the most popular and widely used reports in several upcoming posts. One of the best ones we’ve felt to start out with is the Production Report, [...]
One of the biggest advantages to the SuperSalon salon management system is its ability to report on any aspect of the business. From financial and personnel information, to royalty and logistical data, SuperSalon and iOffice have salon business owners covered on all fronts. However, with over 100 to choose from, sometimes it’s hard to know where [...]
Last week we showcased some of the great work that’s been done by the folks in the Implementations and Training departments, and the first interactions clients have with SuperSalon when just beginning. In this post we would like to focus on another aspect of initially starting up with us, the process of hardware fulfillment. Clients have [...]
Internet outages are one of the biggest annoyances of the modern era. Fortunately they don’t usually last very long, but their effect on businesses can be stressful and inconvenient. With so many important aspects of business being reliant on network services, such as payment processors, the potential for lost revenue as a result of the Internet [...]
When selecting a software-based salon management system, one of the most important factors to consider is how easy it is to adopt. Onboarding staff members to a new system can be challenging. In the case of SuperSalon, our training program is second to none in the industry, making this transition as painless as possible. For several [...]
At this amazing moment in our history, a spirit of cooperation and collaboration exists all around the globe. People are finally working together for a healthier planet and a brighter future. In our previous post, we went over some of the ways our company is doing its part to make sure the next generation has a [...]
Dusty, dirty equipment is an eye-sore but also can affect performance too. In extreme instances, there can even be a risk of a fire. This is due to thermal buildup in a computer that is unable to properly ventilate due to accumulated dust on both the intake and outtake fans in the case itself. In our [...]
For hair salons and other businesses in the beauty industry, cleanliness is important year-round. From constant sterilization of equipment to the unending battle to prevent the floor from turning into a gigantic dreadlocked carpet via ubiquitous sweeping, following behind in salon related cleaning duties is a recipe for disaster and lost business. But what about your [...]
A salon is an investment, from staff to square footage, and for all business owners it is important to protect your investments every way possible. Luckily, salon owners who use SuperSalon have access to a way to protect their hardware investment at their finger tips: The Hot Swap Program. Whether it’s by natural disaster, theft, or [...]
One of the hallmarks of success for a salon owner is to have multiple locations, or be part of a vibrant franchise of several stores. However with this success comes a unique set of challenges in the form of keeping your customer data organized. Luckily, users of SuperSalon can rely on the Centralized Customer Database (CCD), [...]
Client relationships are important for any business, in any industry. However, in the case of the beauty industry, these relationships are far more critical. Though it is important to have a skilled staff who can efficiently perform their services in a timely and professional manner, building an actual relationship with your customers is what guarantees return [...]
Beauty salons, like most businesses in the greater service industry, rise and fall by how happy they can make their clientele. This is especially true for the beauty industry where personal services are given that can affect customers self-esteem so profoundly. Let’s face it, walking around with a bad haircut has a more lasting negative effect [...]
A healthy customer database is worth its weight in gold, and can become a source of repeat business for years to come, if maintained properly. This is why the developers of SuperSalon have gone through great lengths to make sure that each customer profile can contain the maximum amount of data for each client that visits [...]
Users of the SuperSalon salon management system enjoy a comprehensive suite of tools to help them realize their vision of a successful salon enterprise. Over time, as SuperSalon’s database accumulates more information about clients and their activities, the resources at salon owners’ fingertips become even more comprehensive. Many locations don’t even realize the treasure trove of [...]
With a new year comes new tax rates for many locations throughout the US. Luckily, SuperSalon comes with easy to use tax implementation tools right out of the box. Whether it’s a temporary local tax, VAT tax, or a replacement tax, SuperSalon has its users covered. This article will go over the step-by-step instructions involved in [...]
Of all the reports available to SuperSalon customers, few are more popular and versatile than the Daily Report. Much like the Salon Dashboard, this report organizes a large amount of data into an easy to read format, and is generally …
Very few of SuperSalon’s extended features have been more popular than the Centralized Customer Database (CCD). In fact, since we first wrote about it in 2015, hundreds of salons all over the United States and Canada have begun to utilize it in their day-to-day operations. This blog post will go over some of its capabilities, the [...]
SuperSalon 5.9.8 is just around the corner, bringing several new features and improvements that our Development team has been working hard on for some time. This is been a very eventful year for SuperSalon updates, with some of the best integrations and improvements being saved for last with this most recent update. Email receipts, ADP Tip [...]
SuperSalon has many features that assist its users in moving through the ticket and sales process as quickly as possible. One of these is the Quick Keys feature that appears in the Checkout screen, just prior to final settlement. These allow users to quickly add the most popular products or services to each ticket, with a [...]
Located under the Sales > Schedule Forecasting section of the Reports tab of both iOffice and SuperSalon is a tool that can assist business owners in more effective staffing. Matching the correct number of employees on hand to the correct amount of customer flow makes payroll costs more efficient, and this blog post will show how [...]
At times, the payroll process for a business requires flexibility in how staff are scheduled and how they are subsequently paid. SuperSalon allows you to configure multiple pay periods, for multiple employees. This allows several forms of payroll to be tabulated at the same time. This article will show you the step-by-step process for creating a [...]
With so many different business models in the salon industry, it is a constant challenge to ensure that our offerings can accommodate them all. The flexibility of our software allows business owners to configure their salon Services to carry different prices depending on the staff member who is performing them. This is the Price Groups feature [...]
SuperSalon comes with built-in support for several peripherals and and devices, right out-of-the-box. Users can take advantage of the most modern retail sales devices available such as the newest receipt printers, bar scanners, and more. This article will give a high level overview of pole display support, and introduce the reader to the settings and customization [...]
Changes to state and local tax policies can often be fast and unexpected. Keeping up with these rates and changes to percentages, and then applying them to individual locations has the potential to be a very bothersome chore. Luckily, business owners who use SuperSalon and iOffice have a utility at their disposal to quickly update all [...]
Users of SuperSalon have several options available to them when it comes to managing their retail products. In addition to the Inventory Manager, the Products submenu located in the Manager menu also has the Edit Multiple screen. This interface enables users to perform almost all tasks available in the Inventory Manager, as well as establish important [...]
The SalonCheckin extended feature for SuperSalon is one of the most popular extras that ProPoint Solutions offers to our users. With it, salon clients are able to book their services online and even request the specific staff member they would like to have during their visit. This is accomplished by either a customized webpage, or a [...]
Having equipment act up during a busy workday is never an enjoyable experience. This is particularly true in the case of your salon's receipt printer. Since they are an integral part of the sales and check-out process, it's important to keep receipt printers working, as expected, throughout the workday. Fortunately, our partnership with POS-X has made [...]
Product Brands are the companies are licensed to create and distribute products under their own name, such as Paul Mitchell™ or Redken™. SuperSalon can be configured to recognize these brands via the interface located in the Products submenu of the Manager menu. Breakdown of the Brands Menu Submenu Located in Manager > Products > Brands, this [...]
One of the most popular features in iOffice is the ability to configure reports to be automatically sent to key staff members so they are always up-to-date on important sales, logistical, and performance related information. These Auto Reports can be a vital tool for upper and middle management to monitor their locations’ progress, and this article [...]
Keeping staff informed of important news and announcements can oftentimes be a difficult prospect. To address this challenge, SuperSalon and iOffice include a little known feature than can eliminate the headache, and reduce the time needed for staff communications significantly. The Mass Messaging Utility allows owners and franchisees who are responsible for multiple employees to send [...]
One of the best ways to ensure repeat business from your clientele is by always maintaining an array of discounts that can be used for your offerings. Since SuperSalon point-of-sale, one of the world’s leading salon management systems, was designed to enable business owners to create as many discounts as they would like, you see any [...]
A busy location, with several employees on the schedule at once, can have challenges in keeping staffing at an optimum. And, having to determine break times during a rush can add to the stress. Since the 5.6.5 version, SuperSalon has featured a built-in function that allows managers and senior staff members to pre-configure breaks before things [...]
Though you may not experience them often, outages in required business services can result in lost revenue and delays in customer service. When an internet service provider has an interruption of service, credit card processing can often grind to a crawl (with telephone authorizations) or stop completely. SuperSalon also loses the ability to upload data to [...]
Being able to collect and store all of the information possible about your clients is critical to the success of your business. We at ProPoint Solutions have recognized this value for robust data collection, as well as detailed customer profiles, and have incorporated these features into the PoS since the first release of our software. The [...]
SuperSalon salon management software makes it easy for your entire staff to carry out basic, daily functions that run your business. The point of sale features a simple touch screen ready interface that makes opening, closing, checking out customers and …
SuperSalon allows salon owners to configure any method of payment they would like to use. From cash, checks and both integrated and standalone card methods, to any number of ways your salon receives revenue. This article will provide the step-by-step …
The ability to keep detailed records on all staff members sets SuperSalon apart from other salon management software. With SuperSalon, salon owners have the option of entering as much – or as little – information on each employee in the …
Finding qualified staff members for your salon is an important part of ensuring your success. To do so, many salon owners use a probationary or training period prior to allowing stylists to work with clients. For this reason, SuperSalon allows …
Several features of the SuperSalon point of sale are mirrored in the iOffice cloud management and backup system. This gives business owners and other decision makers easy access to salon-level changes. Among these features is the iOffice Scheduler, a tool …
Rogers Software Development continually works to provide you the tools you need to run your business as efficiently as possible. The Custom Report Builder in iOffice is one of the most powerful tools for gauging the performance of single and multiple location salon businesses. Plus, it can be configured to suits your business's unique needs. Located [...]
The most commonly used iOffice reports are those that give the clearest image of the bottom line and Rogers has designed the Monthly Financial Report to do just that. This report can be found under the Sales heading in both the reports menu of SuperSalon's point of sale and the iOffice back office. Because of its [...]
Users of SuperSalon and iOffice enjoy one of the most comprehensive suites of reporting tools available for the beauty and personal services industry. Every aspect of your business can be tracked and reported on within the SuperSalon point of sale and iOffice. However, understanding terminology is an important in order to get the most out of [...]
SuperSalon and iOffice users have a powerful tool at their disposal which helps them keep things like products, permission settings and promotional discounts in sync between multiple locations. This tool is the Store Sync feature and it’s available to users …
At Rogers, we understand that inventory can become a tedious chore for busy salons. Because of that, we have built in support for one of the best tools for the task, the Zebra model 2824 label printer.
Pictured below, this …
With increasing concerns for security and loss prevention, many businesses have turned to more hard-coded methods of keeping their investment and business tools safe from fraudulent activities. One such method is the use of biometric scanners that tightly control who …
On January 12, 2016, Microsoft ends its support for Windows 8.0, along with Internet Explorer 8, 9 and 10. For Windows users who have already updated to Windows 8.1, Microsoft’s mainstream support will continue until January 10, 2023. End of support means that Microsoft will no longer publish security patches or provide technical support for products [...]
One of SuperSalon’s most popular features is its ability to extend iteself across several decives in a salon while still accessing a centralized database. This kiosk ability can also be used with smaller mobile devices in addition to standard desktops. …
SuperSalon’s SMS Power Tool is the perfect, low-cost way to keep your customers close. Using it for appointment reminders, follow ups, thank yous or even birthday greetings can help you boost customer loyalty and keep no-shows to a minimum.
Many …
From time to time, situations arise when Rogers Software Development’s support technicians need to connect to a SuperSalon computer in order to provide assistance to our customers. Such situations may include instances when the technician needs to apply a fix …
Clients who take advantage of the support packages offered by Rogers Software Development enjoy a wide array of resources to ensure their business stays up and running, even in the event of unforeseen issues. Since our early days, the RSD …
Having the ability to market your organization effectively and being able to process card payments securely are two important aspects of salon business that owners take seriously. We, at Rogers Software Development, recognize the importance of these abilities and have …
We’re pleased to present the third installment of the 2015 eLearning Series for SuperSalon salon management software. Volume 3 covers the basics of SuperSalon in daily use at your salon or spa.
In this volume, you’ll learn how to open …
At Rogers Software Development, our customers’ success is something we take seriously. Through the years, we’ve created a number of smart solutions that enhance our SuperSalon point of sale software to help customers increase visibility and brand loyalty. A relatively …
SuperSalon has plenty of powerful tools that allow its users to get the most out of both the software and their customer loyalty efforts. The most robust of these Power Tools is the Centralized Customer Database (CCD).
SuperSalon’s CCD Power …
We’re pleased to present the second installment of the 2015 eLearning Series for SuperSalon salon management software. Volume 2: Product and Retail Management is here to show you the steps to getting the most out of SuperSalon’s product management features.…
There are very few marketing strategies that can guarantee future revenue quite like a good and well thought out membership program. Those that require a monthly payment, and are successful, can quickly lead to a dependable stream of profit that …
The Wait / Serve screen in the Sales tab of SuperSalon’s point of sale can be compared to the dashboard of a vehicle, with a healthy amount of information being constantly displayed. Though most users are familiar with the basic …
With summer rapidly approaching, many salons are looking to increase their revenues in an effort to reach mid-year goals. An excellent way to do this is to bundle both services and products together in a package which will serve as …
The backbone of any good business is a well trained professional staff. And, in many ways, they are also the face of the company.
Knowing this, it is very important that you pick the best possible people to represent your …
As tempting as it may be to stream music in your salon, it’s never a good idea to do so from the same PC where your SuperSalon software is installed.
The right mix of music creates a warm and welcoming …
SuperSalon's upload feature is the method in which all the information is transferred from the POS to our iOffice cloud servers. Most salons utilize the updated version of this function which takes place in the background, and usually performs its task in preset increments throughout the course of the day. If users of iOffice find that [...]
