As mentioned previously, we would like to focus some of our readers’ attention on the vast reporting features of SuperSalon and iOffice. As part of that, we will be showcasing the most popular and widely used reports in several upcoming posts. One of the best ones we’ve felt to start out with is the Production Report, [...]
One of the biggest advantages to the SuperSalon salon management system is its ability to report on any aspect of the business. From financial and personnel information, to royalty and logistical data, SuperSalon and iOffice have salon business owners covered on all fronts. However, with over 100 to choose from, sometimes it’s hard to know where [...]
Making sure our clients have everything they need to be successful with our offerings is very important to us here at SuperSalon. We have a very deep-rooted commitment to excellence that every staff member adheres to, from the highest points of our management, to the newest employee training for a Support role. In this post, we [...]
Last week we showcased some of the great work that’s been done by the folks in the Implementations and Training departments, and the first interactions clients have with SuperSalon when just beginning. In this post we would like to focus on another aspect of initially starting up with us, the process of hardware fulfillment. Clients have [...]
In order for us to achieve the success and market share that we enjoy, we at SuperSalon have relied on one of the best teams in the industry. Every one of us, from our live support department to our upper management and directors, are committed to our company mission, and to the success of every client [...]
We at SuperSalon believe in the constant improvement of our offerings. With each new release, we like to think that the user experience is more enhanced, and salon owners are more successful in managing their enterprises. With the majority of suggested improvements coming from our clients in the form of enhancement requests, we have the opportunity [...]
Internet outages are one of the biggest annoyances of the modern era. Fortunately they don’t usually last very long, but their effect on businesses can be stressful and inconvenient. With so many important aspects of business being reliant on network services, such as payment processors, the potential for lost revenue as a result of the Internet [...]
We at SuperSalon have had the honor of enabling and witnessing the success of many salon owners over the years. Each success story is different, but they all have very much the same factors at play. Business success in the 21st-century is all about harnessing the newest technology, and using it to your advantage to outwit [...]
Both SuperSalon and iOffice are in a constant state of improvement. With each new version that is released, we are committed to fine-tuning our salon management system in a way that best serves salon owners across the world. The vast majority of these improvements are the result of direct client input via the Enhancement Request process [...]
When selecting a software-based salon management system, one of the most important factors to consider is how easy it is to adopt. Onboarding staff members to a new system can be challenging. In the case of SuperSalon, our training program is second to none in the industry, making this transition as painless as possible. For several [...]
At this amazing moment in our history, a spirit of cooperation and collaboration exists all around the globe. People are finally working together for a healthier planet and a brighter future. In our previous post, we went over some of the ways our company is doing its part to make sure the next generation has a [...]
In recent years, a global consensus has been achieved that asks us to make the commitment to pass a healthier planet to the next generation. Governments and private enterprises around the world are working together to ensure that environmental goals are achieved before situations become out of control. ProPoint Solutions, the parent company of SuperSalon, has [...]
Dusty, dirty equipment is an eye-sore but also can affect performance too. In extreme instances, there can even be a risk of a fire. This is due to thermal buildup in a computer that is unable to properly ventilate due to accumulated dust on both the intake and outtake fans in the case itself. In our [...]
For hair salons and other businesses in the beauty industry, cleanliness is important year-round. From constant sterilization of equipment to the unending battle to prevent the floor from turning into a gigantic dreadlocked carpet via ubiquitous sweeping, following behind in salon related cleaning duties is a recipe for disaster and lost business. But what about your [...]
A salon is an investment, from staff to square footage, and for all business owners it is important to protect your investments every way possible. Luckily, salon owners who use SuperSalon have access to a way to protect their hardware investment at their finger tips: The Hot Swap Program. Whether it’s by natural disaster, theft, or [...]
One of the hallmarks of success for a salon owner is to have multiple locations, or be part of a vibrant franchise of several stores. However with this success comes a unique set of challenges in the form of keeping your customer data organized. Luckily, users of SuperSalon can rely on the Centralized Customer Database (CCD), [...]
Client relationships are important for any business, in any industry. However, in the case of the beauty industry, these relationships are far more critical. Though it is important to have a skilled staff who can efficiently perform their services in a timely and professional manner, building an actual relationship with your customers is what guarantees return [...]
Beauty salons, like most businesses in the greater service industry, rise and fall by how happy they can make their clientele. This is especially true for the beauty industry where personal services are given that can affect customers self-esteem so profoundly. Let’s face it, walking around with a bad haircut has a more lasting negative effect [...]
It wasn’t until very recently that business owners in all sectors of the economy had to rely on expensive and unreliable methods to give their enterprises visibility. With the emergence of the Digital Age, however, print and broadcast methods of advertising have taken a backseat to online presence and direct engagement. We now live in an [...]
A healthy customer database is worth its weight in gold, and can become a source of repeat business for years to come, if maintained properly. This is why the developers of SuperSalon have gone through great lengths to make sure that each customer profile can contain the maximum amount of data for each client that visits [...]
A modern beauty salon can be a very hectic place. And with so many moving parts, efficiently managing these enterprises can be daunting. It wasn’t until about a decade ago that modern software-based salon management systems were available on the market. Prior to that, the vigilance required by business owners to be successful resulted in a [...]
Users of the SuperSalon salon management system enjoy a comprehensive suite of tools to help them realize their vision of a successful salon enterprise. Over time, as SuperSalon’s database accumulates more information about clients and their activities, the resources at salon owners’ fingertips become even more comprehensive. Many locations don’t even realize the treasure trove of [...]
Like many others who ply their trade in the service industry, salon staff are dependent on gratuities for their livelihoods. Much like how salon owners depend on a dual revenue stream of product and service profit, salon staff are dependent on their own in the form of wages and client tips. Being such an important part [...]
A thriving service industry is a clear indicator of both a healthy national economy and a good standard of living for its citizens. There are very few other places in the world where this is more prevalent than in the United States where the vast majority of new businesses are those that could be classified under [...]
Customer retention is key to the success of any business, perhaps even more so in the beauty industry. With repeat customers, a salon enterprise is guaranteed to survive and flourish in a time when the industry has never been more competitive. Salon owners have several strategies at their disposal to keep clients coming back, but users [...]
With a new year comes new tax rates for many locations throughout the US. Luckily, SuperSalon comes with easy to use tax implementation tools right out of the box. Whether it’s a temporary local tax, VAT tax, or a replacement tax, SuperSalon has its users covered. This article will go over the step-by-step instructions involved in [...]
Secure gift card options are an excellent way to foster customer loyalty, and ensure profitability by allowing locations to receive revenue before any services are even performed. SuperSalon provides several reliable solutions for gift cards, the newest being our partnership with Factor4. This standalone system is a popular option for business owners throughout the US and [...]
Of all the reports available to SuperSalon customers, few are more popular and versatile than the Daily Report. Much like the Salon Dashboard, this report organizes a large amount of data into an easy to read format, and is generally …
Very few of SuperSalon’s extended features have been more popular than the Centralized Customer Database (CCD). In fact, since we first wrote about it in 2015, hundreds of salons all over the United States and Canada have begun to utilize it in their day-to-day operations. This blog post will go over some of its capabilities, the [...]
SuperSalon 5.9.8 is just around the corner, bringing several new features and improvements that our Development team has been working hard on for some time. This is been a very eventful year for SuperSalon updates, with some of the best integrations and improvements being saved for last with this most recent update. Email receipts, ADP Tip [...]
SuperSalon has many features that assist its users in moving through the ticket and sales process as quickly as possible. One of these is the Quick Keys feature that appears in the Checkout screen, just prior to final settlement. These allow users to quickly add the most popular products or services to each ticket, with a [...]
In keeping with our commitment to always stay at the forefront of the current technical landscape, ProPoint is happy to announce that a new feature for the SuperSalon point of sale is in its final stages of development. An upcoming addition to our extended services will include the ability to send salon clients their receipts via [...]
With the release of 5.9.7, SuperSalon now has extended capabilities for the SMS messaging feature. Now, instead of only one way communication between a location and its client base SuperSalon allows for two-way communication where clients can actually respond to text messages. This new capability comes at no additional cost for current clients using our SMS [...]
Located under the Sales > Schedule Forecasting section of the Reports tab of both iOffice and SuperSalon is a tool that can assist business owners in more effective staffing. Matching the correct number of employees on hand to the correct amount of customer flow makes payroll costs more efficient, and this blog post will show how [...]
The store sync feature of iOffice is one of its most useful and widely used tools for accounts that have multiple locations. With it, users are able to establish and equalize several aspects of their salon business across each location. In this article, we are going to focus on the Permission settings, and the proper way [...]
Many areas of North America and Canada have programs in place that allow for certain clients to be exempt from sales taxes. These could be for either products, services, or any other salon offering depending on the circumstances. SuperSalon enables its users to create unique tax-exempt programs for use with the system, as well as integrate [...]
Users of the SuperSalon Knowledge Base will notice a new area in the content that has just recently been posted in the last couple of weeks. This new Reporting section will serve to explain, and hopefully take away some of the mystery, surrounding the many reports that are available for both SuperSalon and iOffice. The first [...]
At times, the payroll process for a business requires flexibility in how staff are scheduled and how they are subsequently paid. SuperSalon allows you to configure multiple pay periods, for multiple employees. This allows several forms of payroll to be tabulated at the same time. This article will show you the step-by-step process for creating a [...]
A major update to the SuperSalon point of sale is right around the corner. SuperSalon 5.9.7 is the largest update to be released so far this year, and it contains several new features and bug fixes to help improve the user experience, from business owner to front line employee. We at ProPoint Solutions are very proud [...]
Locations will sometimes need to augment the prices of their Service offerings based on certasin circumstances. A good example of this would be an extra charge attached to a perm service if the client has unusually long hair. This extra charge is referred to as a "Sub Item" in the context of SuperSalon, and this article [...]
With so many different business models in the salon industry, it is a constant challenge to ensure that our offerings can accommodate them all. The flexibility of our software allows business owners to configure their salon Services to carry different prices depending on the staff member who is performing them. This is the Price Groups feature [...]
SuperSalon comes with built-in support for several peripherals and and devices, right out-of-the-box. Users can take advantage of the most modern retail sales devices available such as the newest receipt printers, bar scanners, and more. This article will give a high level overview of pole display support, and introduce the reader to the settings and customization [...]
Giving business owners the ability to customize their user experience of SuperSalon down to the finest detail has been an important part of its ongoing development. As of SuperSalon 5.6, locations that utilize the Appointment Book have the ability to convert their established appointments into workable tickets. This article will go over the procedure involved in changing [...]
Changes to state and local tax policies can often be fast and unexpected. Keeping up with these rates and changes to percentages, and then applying them to individual locations has the potential to be a very bothersome chore. Luckily, business owners who use SuperSalon and iOffice have a utility at their disposal to quickly update all [...]
In keeping with our new release schedule, ProPoint Solutions is happy to announce that the new version of our flagship point-of-sale system, SuperSalon, is almost ready for general release. This comprehensive update represents several months of hard work on the part of our Development and Quality Assurance teams, and we are grateful for their efforts. This [...]
Users of SuperSalon have several options available to them when it comes to managing their retail products. In addition to the Inventory Manager, the Products submenu located in the Manager menu also has the Edit Multiple screen. This interface enables users to perform almost all tasks available in the Inventory Manager, as well as establish important [...]
In order to accurately report on both staff performance and customer satisfaction, it is vital to factor in how long clients have to wait prior to their service. To meet this need, ProPoint Solutions has added calculations to SuperSalon and iOffice that allow business owners to establish acceptable wait times, and even use them to better [...]
Very few interfaces within the SuperSalon POS are as important to overall business success as the Company Info submenu located in the Setup tab. In here, several metrics and settings are established that will be important to other functions of the system. An example of this would be establishing store hours which will determine the time [...]
The SalonCheckin extended feature for SuperSalon is one of the most popular extras that ProPoint Solutions offers to our users. With it, salon clients are able to book their services online and even request the specific staff member they would like to have during their visit. This is accomplished by either a customized webpage, or a [...]
Wrapping up the first quarter of 2018, ProPoint solutions finds itself building on the successes of previous years, and solidifying its position as an industry leader for many years to come. We would like to take this opportunity to update our clients, shareholders, and well-wishers on what we have accomplished in this first quarter, as well [...]
Ticket Voids Explained Sometimes it becomes necessary to cancel or delete a sales ticket during the course of a workday. This could be for any number of reasons, and SuperSalon enables its users to be able to perform this important task both during and after the final settlement has taken place. This article will go over [...]
Research of current and past sales is enhanced for SuperSalon users in the Search Sales submenu of the Manager tab. By filtering queries by date, payment method, and a host of other metrics, salon staff are able to quickly find the ticket they are looking for. By selecting this ticket, there is a wealth of information [...]
One of iOffice's best features is its ability to mirror the SuperSalon POS in enough ways for it to be feasible to perform administrative tasks like adding new Payment Methods, and have them available for use at the salon with a single upload. This article will go over the step-by-step procedure involved in creating a new [...]
Having equipment act up during a busy workday is never an enjoyable experience. This is particularly true in the case of your salon's receipt printer. Since they are an integral part of the sales and check-out process, it's important to keep receipt printers working, as expected, throughout the workday. Fortunately, our partnership with POS-X has made [...]
SuperSalon's flexibility enables its users to finely tune almost any aspect of their business, and in the area of discounts, this flexibility is enhanced by permitting the use of barcodes for convenient reading. Further, label printers can be configured to print these barcodes for products, or even a reference sheet close to the register. This article [...]
When initially setting up a salon’s payroll, one of the first things to establish is the frequency in which staff members will be paid for their work. This article will go over the step-by-step process involved in creating both a weekly pay period, and one that reflects multiple instances per month. While this process is also [...]
Commission plans serve as great incentives for staff members to perform at their absolute best, and both SuperSalon and iOffice support some of the most flexible commission plan creation features in the industry. Users are encouraged to experiment with their own combinations of the various templates, and all definitions are explained within the Knowledge Base glossary [...]
Product Brands are the companies are licensed to create and distribute products under their own name, such as Paul Mitchell™ or Redken™. SuperSalon can be configured to recognize these brands via the interface located in the Products submenu of the Manager menu. Breakdown of the Brands Menu Submenu Located in Manager > Products > Brands, this [...]
One of the most popular features in iOffice is the ability to configure reports to be automatically sent to key staff members so they are always up-to-date on important sales, logistical, and performance related information. These Auto Reports can be a vital tool for upper and middle management to monitor their locations’ progress, and this article [...]
The ProPoint Knowledge Base has received several updates since its launch in Q1 of this year, and has become an indispensable part of the training and onboarding process for our offerings. Now this learning resource has received an entirely new section devoted to the extended services we offer to enhance the user experience of both SuperSalon [...]
Keeping staff informed of important news and announcements can oftentimes be a difficult prospect. To address this challenge, SuperSalon and iOffice include a little known feature than can eliminate the headache, and reduce the time needed for staff communications significantly. The Mass Messaging Utility allows owners and franchisees who are responsible for multiple employees to send [...]
After our initial announcement of the collaboration with Google on the improvement of our SalonCheckin and Mobile Apps extended features, we have seen an increased interest in these programs from our clients. Email and phone inquiries have both had the same general theme of “how can this help my business?”, so this blog post will touch [...]
SuperSalon's receipt printing capabilities can be customized to meet your salon's individual needs. We've made it easy for users to create your own headers, footers and messaging to help drive customer loyalty. To get started, click or tap the "Setup" tab in SuperSalon and select "Receipt Printer" from the list of selections. From there, click or [...]
One of the best ways to ensure repeat business from your clientele is by always maintaining an array of discounts that can be used for your offerings. Since SuperSalon point-of-sale, one of the world’s leading salon management systems, was designed to enable business owners to create as many discounts as they would like, you see any [...]
A busy location, with several employees on the schedule at once, can have challenges in keeping staffing at an optimum. And, having to determine break times during a rush can add to the stress. Since the 5.6.5 version, SuperSalon has featured a built-in function that allows managers and senior staff members to pre-configure breaks before things [...]
Though you may not experience them often, outages in required business services can result in lost revenue and delays in customer service. When an internet service provider has an interruption of service, credit card processing can often grind to a crawl (with telephone authorizations) or stop completely. SuperSalon also loses the ability to upload data to [...]
Ever since the first versions of the SuperSalon salon management software were released to the public, our mission has been to provide the most customizable format to accommodate almost any service based business. Over the years, our appeal has been recognized by more than just the frontline area of the beauty industry as seen in our partnerships [...]
Being able to collect and store all of the information possible about your clients is critical to the success of your business. We at ProPoint Solutions have recognized this value for robust data collection, as well as detailed customer profiles, and have incorporated these features into the PoS since the first release of our software. The [...]
Of all the extended features available to users of SuperSalon, the Business Audit Tool located in iOffice is one of the most effective for keeping track of critical events while not onsite. Once a premium extended feature, it is now available to all iOffice users. This tool tracks certain metrics in the realms of both salon [...]
As far as SuperSalon terminology goes, “Vendors” are defined as the fulfillment sources of products and/or supplies for the salon. In addition to retail products, Vendors can also provide tools and infrastructure materials. This article will break down the Vendors submenu as well as go over the process involved in entering a new vendor into the [...]
Having the ability to gauge the service and retail performance of a salon location, over time, is a valuable tool for determining what works well and what areas need improvement. When a salon has been in business for several years, …
In order to facilitate regular communications between SuperSalon’s point of sale and iOffice, a process runs in the background that we call the UpSys service. In earlier versions of SuperSalon, the upload process was often done manually. Now, however, the …
Clear communications between staff members is a vital aspect of any successful business. The SuperSalon point of sale system addresses this need with a versatile and easy to use messaging system, right out of the box. Located in its own …
One of the most powerful and intuitive tools in the SuperSalon point of sale is the Inventory Manager. Over the years, this feature has been honed and improved with input from our valued customers. With it, your staff can perform inventory functions from complex transfers to simple product counts. This article will show you each section [...]
The Time Clock Reports feature in SuperSalon salon management software has many tools that allow your staff members to stay up to date on their schedules, catch up on appointments for the day and check their performance for the current …
We are pleased to announce the addition of John Torinus to the ProPoint Solutions family. John joins ProPoint Solutions as our Vice President of Sales and Marketing. John brings a rich set of experiences, leading commercial teams and organizations in the technology and software industries. His experiences include founding and ultimately selling his own business in [...]
We are pleased to announce the addition of Anne Knapp to the ProPoint Solutions team. Anne joins ProPoint Solutions as our Vice President of Product Development. In this role, Anne will lead the development process from Product Management through commercial release. Anne has over 15 years in a leadership position with SPS Commerce. SPS Commerce is [...]
Thank you for your continued support of ProPoint Solutions (formerly Rogers Software Development) and SuperSalon salon management software. Our Fall Newsletter for 2016 has some exciting developments as well as helpful reminders for our valued customers and partners.
SuperSalon Welcomes …
Minneapolis, MN, September 27, 2016– ProPoint Solutions, LLC, the developers of SuperSalon salon management and point of sale software (www.supersalon.com), have recently acquired GuestVision Software’s portfolio of Fantastic Sams, Big League Barbers, and KnockOuts customers. This development will welcome franchisees to the ProPoint Solutions family beginning in the first quarter of 2017. Raj Mahajan of [...]
Through the course of your business day, special circumstances can arise for certain customers and sales situations. In cases where one customer wishes to pay for the services received by another customer (Example: mother and daughter getting separate services), it’s …
SuperSalon’s point of sale supports a wide range of related peripheral devices, such as pole displays and biometric scanners. This hardware support has been an integral part of SuperSalon since its first commercial release. One critical peripheral device is the …
SuperSalon salon management software makes it easy for your entire staff to carry out basic, daily functions that run your business. The point of sale features a simple touch screen ready interface that makes opening, closing, checking out customers and …
SuperSalon allows salon owners to configure any method of payment they would like to use. From cash, checks and both integrated and standalone card methods, to any number of ways your salon receives revenue. This article will provide the step-by-step …
The ability to keep detailed records on all staff members sets SuperSalon apart from other salon management software. With SuperSalon, salon owners have the option of entering as much – or as little – information on each employee in the …
Finding qualified staff members for your salon is an important part of ensuring your success. To do so, many salon owners use a probationary or training period prior to allowing stylists to work with clients. For this reason, SuperSalon allows …
Several features of the SuperSalon point of sale are mirrored in the iOffice cloud management and backup system. This gives business owners and other decision makers easy access to salon-level changes. Among these features is the iOffice Scheduler, a tool …
Rogers Software Development continually works to provide you the tools you need to run your business as efficiently as possible. The Custom Report Builder in iOffice is one of the most powerful tools for gauging the performance of single and multiple location salon businesses. Plus, it can be configured to suits your business's unique needs. Located [...]
The most commonly used iOffice reports are those that give the clearest image of the bottom line and Rogers has designed the Monthly Financial Report to do just that. This report can be found under the Sales heading in both the reports menu of SuperSalon's point of sale and the iOffice back office. Because of its [...]
Giving employees opportunities to increase their own compensation helps with both sales performance and employee retention. SuperSalon comes packed with powerful commission plan creation tools they give you the ability to create plans for virtually every employee relationship.
This article …
In addition to customized gift certificates, series sales and other powerful customer retention tools, SuperSalon also delivers a powerful points system for salon clients. The SuperSalon Customer Points feature provides free or discounted services to help you drive customer loyalty. …
The Permissions settings in SuperSalon’s point of sale are the first line of security for accessing critical areas of the system. With them, owners and managers can determine who has access to each part of the POS and at what …
Users of SuperSalon and iOffice enjoy one of the most comprehensive suites of reporting tools available for the beauty and personal services industry. Every aspect of your business can be tracked and reported on within the SuperSalon point of sale and iOffice. However, understanding terminology is an important in order to get the most out of [...]
Since the upgrade to MySQL 5, SuperSalon has featured a built-in function that allows users and business owners to configure automatic break times for their staff. This valuable feature allows specialized break times to occur without the need for manual …
This video shows you all of the changes you can make to an employee’s timecard in the SuperSalon point of sale.
You can also add bonus hours and vacation time, following the simple steps in this tutorial.
Questions on this …
In this video, SuperSalon’s Staff Technical Writer, Aaron Gipson, goes over all the changes that can be made to a completed ticket in the SuperSalon point of sale.
Topics like commission assignment, tip corrections, and more are reviewed in depth.…
In our previous post, we explored the capabilities of the Store Sync feature in the iOffice cloud management and backup system. This feature ensures that certain business metrics are kept consistent across all locations for your iOffice account. In …
SuperSalon and iOffice users have a powerful tool at their disposal which helps them keep things like products, permission settings and promotional discounts in sync between multiple locations. This tool is the Store Sync feature and it’s available to users …
When initially formulating reports for SuperSalon and iOffice, our development team worked to create a singular report that would be the one-stop source for all the relevant information a business owner would need. The information needed to be presented clearly …
At Rogers, we understand that inventory can become a tedious chore for busy salons. Because of that, we have built in support for one of the best tools for the task, the Zebra model 2824 label printer.
Pictured below, this …
Previously, we showed SuperSalon salon management software users how to process a refund through the SuperSalon point of sale. Today, we present additional information for our Aurus customers that outlines the specific steps for processing Aurus only refunds.
Step One…
