Increasing the average ticket price is a challenge faced by many salon owners. Owners often look at their monthly revenue breakdown and see the majority of tickets are for the same few services. This is especially true in instances where a salon has a reputation for doing a specific service well. SuperSalon and iOffice can help [...]

Two weeks ago we discussed some of the ways that SuperSalon and iOffice can help salon owners mitigate certain risks that are inherent to the industry. We talked about how owners can use the receipt printer options to store release forms, and how all compliance documentation is stored securely on the cloud. This week, we would [...]

Implementing an effective inventory management strategy is the difference between having a few products on the shelves, and increasing your overall profits. In addition to the services they perform, most salons also carry an inventory of retail products to help their clients maintain the style achieved during their visit. Optimizing the sales performance of retail products [...]

Salon owners know that happy clients are critical to the success of their business. Customers have more choices than ever, and it is critical for owners to differentiate the customer experience in any way they can. While a pleasant experience and quality service are most critical to turning a walk-in to a repeat customer, here are [...]

The best software-based salon management systems usually consist of two components; a point-of-sale used locally at the salon, and an online repository for sales data. For our clients, these components take the form of SuperSalon and iOffice, respectively. Between the two of them, they form the nexus of one of the most widely used salon management [...]

Running a 21st century salon business can be equal parts profitable and stressful. One of the most stressful prospects a salon owner can think of is to have a mistake made with payroll. Having a good software-based salon management system can go a long way in avoiding these mistakes, especially if they are systems like SuperSalon [...]

Business owners competing in the beauty market need a special mix of cunning and determination to survive. This is probably best illustrated by the fact that 80% of all beauty salons fail within the first 18 months of their operation. SuperSalon users can take comfort in addition to a world class salon management system, they are [...]

Choosing the best payment processing method for your business is as important as selecting your staff. As more businesses rely on software-based management systems to run their operations, there has been a shift from stand-alone card processing methods, to integrated ones. A stand-alone processing method only connects to a cash register and the third-party merchant processor, [...]

Regular returning clients are the lifeblood of any successful salon business. While much of the success in turning first-time customers into repeat ones depends on the skill and charisma of your frontline staff, the SalonCheckin enhancement module for SuperSalon can make it so this is all they have to focus on. Scheduling, marketing, and managing details [...]

In our most recent post, we talked about how SuperSalon can modernize a salon business’ tipping program. The last point in that post we touched upon was the ADP Tip Card program which is an enhancement feature for SuperSalon and iOffice that takes the headache right out of the process altogether. Our partnership with ADP has [...]

Like many others who work in the service sector, hairstylists and other salon staff are dependent on tips to supplement their wages. This addition to their livelihood makes tracking and issuing of tips a very important aspect of any salon business. If not managed properly, tipping policies can quickly degenerate into chaos and hurt feelings from [...]

Continuing the weekly showcase of our SuperSalon enhancement modules, we’d like to describe the benefits of one of our most effective ones: the Reserve With Google extension to SalonCheckin. With this upgrade of an already amazing feature, salon clients are able to Google your locations, book their appointments, request their stylist, and more. This feature requires [...]

Small businesses like beauty salons don’t always have don’t always have astronomical budgets for marketing and branding purposes. Getting your name out there is largely a function of word-of-mouth advertising from satisfied clients, but that doesn’t necessarily have to be the case. The SuperSalon salon management system has many bells and whistles to help business owners [...]

Very few tools are available to SuperSalon and iOffice users that are better able to gauge staffing needs than the Schedule Forecast Report. Located in the “Sales” category of the greater Reports menu, this often overlooked report can help business owners stay ahead of the curve with their staffing needs, and save money on labor costs. [...]

Having the most accurate possible snapshot of your payroll costs is important for anyone who wants to run a successful salon. The SuperSalon salon management system comes stock with an entire category of payroll reports, but none are more informative, and capture the entire data set quite like the aptly named Payroll Report. Shown below is [...]

Packed with features and options, SuperSalon and iOffice are by far the most complete solution in software-based salon management systems. Through the years we have cultivated several close relationships with the biggest names in the American beauty industry, and have honed our offerings based on the direct input of our client base. Because no two business [...]

Fast and reliable mass communication for business owners who oversee several locations is important for keeping everyone on the same page. Users of SuperSalon and iOffice have access to an advanced feature that allows them to do just that in a quick and convenient way. The Mass Messaging Utility located in the “Tools” section of iOffice [...]

Internet outages are one of the biggest annoyances of the modern era. Fortunately they don’t usually last very long, but their effect on businesses can be stressful and inconvenient. With so many important aspects of business being reliant on network services, such as payment processors, the potential for lost revenue as a result of the Internet [...]

For hair salons and other businesses in the beauty industry, cleanliness is important year-round. From constant sterilization of equipment to the unending battle to prevent the floor from turning into a gigantic dreadlocked carpet via ubiquitous sweeping, following behind in salon related cleaning duties is a recipe for disaster and lost business. But what about your [...]

One of the hallmarks of success for a salon owner is to have multiple locations, or be part of a vibrant franchise of several stores. However with this success comes a unique set of challenges in the form of keeping your customer data organized. Luckily, users of SuperSalon can rely on the Centralized Customer Database (CCD), [...]

A healthy customer database is worth its weight in gold, and can become a source of repeat business for years to come, if maintained properly. This is why the developers of SuperSalon have gone through great lengths to make sure that each customer profile can contain the maximum amount of data for each client that visits [...]

SuperSalon 5.9.8 is just around the corner, bringing several new features and improvements that our Development team has been working hard on for some time. This is been a very eventful year for SuperSalon updates, with some of the best integrations and improvements being saved for last with this most recent update. Email receipts, ADP Tip [...]

Located under the Sales > Schedule Forecasting section of the Reports tab of both iOffice and SuperSalon is a tool that can assist business owners in more effective staffing. Matching the correct number of employees on hand to the correct amount of customer flow makes payroll costs more efficient, and this blog post will show how [...]