The Schedule Forecasting Report for Fine Tuned Staffing

2018-10-12T17:31:01+00:00

Located under the Sales > Schedule Forecasting section of the Reports tab of both iOffice and SuperSalon is a tool that can assist business owners in more effective staffing. Matching the correct number of employees on hand to the correct amount of customer flow makes payroll costs more efficient, and this blog post will show how [...]

Synchronizing Salon Permission Settings

2018-10-12T17:32:26+00:00

The store sync feature of iOffice is one of its most useful and widely used tools for accounts that have multiple locations. With it, users are able to establish and equalize several aspects of their salon business across each location. In this article, we are going to focus on the Permission settings, and the proper way [...]

Processing Tax Exempt Sales

2018-10-12T14:54:32+00:00

Many areas of North America and Canada have programs in place that allow for certain clients to be exempt from sales taxes. These could be for either products, services, or any other salon offering depending on the circumstances. SuperSalon enables its users to create unique tax-exempt programs for use with the system, as well as integrate [...]

Knowledge Base Content Addition: New Reporting Section

2018-10-12T14:37:42+00:00

Users of the SuperSalon Knowledge Base will notice a new area in the content that has just recently been posted in the last couple of weeks. This new Reporting section will serve to explain, and hopefully take away some of the mystery, surrounding the many reports that are available for both SuperSalon and iOffice. The first [...]

Crafting a New Pay Period in SuperSalon

2018-10-12T14:29:00+00:00

At times, the payroll process for a business requires flexibility in how staff are scheduled and how they are subsequently paid. SuperSalon allows you to configure multiple pay periods, for multiple employees. This allows several forms of payroll to be tabulated at the same time. This article will show you the step-by-step process for creating a [...]

SuperSalon 5.9.7 is Almost Here!

2018-10-12T14:57:28+00:00

A major update to the SuperSalon point of sale is right around the corner. SuperSalon 5.9.7 is the largest update to be released so far this year, and it contains several new features and bug fixes to help improve the user experience, from business owner to front line employee. We at ProPoint Solutions are very proud [...]

Adding Sub Items to Existing Services

2018-07-12T13:57:36+00:00

Locations will sometimes need to augment the prices of their Service offerings based on certasin circumstances. A good example of this would be an extra charge attached to a perm service if the client has unusually long hair. This extra charge is referred to as a "Sub Item" in the context of SuperSalon, and this article [...]

Managing Price Groups in SuperSalon

2018-10-12T14:39:30+00:00

With so many different business models in the salon industry, it is a constant challenge to ensure that our offerings can accommodate them all. The flexibility of our software allows business owners to configure their salon Services to carry different prices depending on the staff member who is performing them. This is the Price Groups feature [...]

Configuring a Pole Display in SuperSalon

2018-06-27T12:54:53+00:00

SuperSalon comes with built-in support for several peripherals and and devices, right out-of-the-box. Users can take advantage of the most modern retail sales devices available such as the newest receipt printers, bar scanners, and more. This article will give a high level overview of pole display support, and introduce the reader to the settings and customization [...]

Changing Appointments into Tickets

2018-06-20T20:09:06+00:00

Giving business owners the ability to customize their user experience of SuperSalon down to the finest detail has been an important part of its ongoing development. As of SuperSalon 5.6, locations that utilize the Appointment Book have the ability to convert their established appointments into workable tickets. This article will go over the procedure involved in changing [...]

Updating Sales Tax Quickly and Easily

2018-06-14T11:56:10+00:00

Changes to state and local tax policies can often be fast and unexpected. Keeping up with these rates and changes to percentages, and then applying them to individual locations has the potential to be a very bothersome chore. Luckily, business owners who use SuperSalon and iOffice have a utility at their disposal to quickly update all [...]

SuperSalon 5.9.7 is Almost Here!

2018-06-07T13:03:19+00:00

In keeping with our new release schedule, ProPoint Solutions is happy to announce that the new version of our flagship point-of-sale system, SuperSalon, is almost ready for general release. This comprehensive update represents several months of hard work on the part of our Development and Quality Assurance teams, and we are grateful for their efforts. This [...]

Managing Products in the Edit Multiple Screen

2018-05-23T14:20:45+00:00

Users of SuperSalon have several options available to them when it comes to managing their retail products. In addition to the Inventory Manager, the Products submenu located in the Manager menu also has the Edit Multiple screen. This interface enables users to perform almost all tasks available in the Inventory Manager, as well as establish important [...]

An Overview of Wait Time Rules

2018-05-17T10:53:31+00:00

In order to accurately report on both staff performance and customer satisfaction, it is vital to factor in how long clients have to wait prior to their service. To meet this need, ProPoint Solutions has added calculations to SuperSalon and iOffice that allow business owners to establish acceptable wait times, and even use them to better [...]

Breaking Down the Company Info Submenu

2018-05-10T11:36:47+00:00

Very few interfaces within the SuperSalon POS are as important to overall business success as the Company Info submenu located in the Setup tab. In here, several metrics and settings are established that will be important to other functions of the system. An example of this would be establishing store hours which will determine the time [...]

Managing the SalonCheckin Feature from iOffice

2018-05-03T11:25:43+00:00

The SalonCheckin extended feature for SuperSalon is one of the most popular extras that ProPoint Solutions offers to our users. With it, salon clients are able to book their services online and even request the specific staff member they would like to have during their visit. This is accomplished by either a customized webpage, or a [...]

ProPoint Solutions 1st Quarter Update 2018

2018-04-26T13:26:59+00:00

Wrapping up the first quarter of 2018, ProPoint solutions finds itself building on the successes of previous years, and solidifying its position as an industry leader for many years to come. We would like to take this opportunity to update our clients, shareholders, and well-wishers on what we have accomplished in this first quarter, as well [...]

All About Ticket Voids

2018-10-12T16:28:06+00:00

Ticket Voids Explained Sometimes it becomes necessary to cancel or delete a sales ticket during the course of a workday. This could be for any number of reasons, and SuperSalon enables its users to be able to perform this important task both during and after the final settlement has taken place. This article will go over [...]

Breaking Down the Ticket Information Screen

2018-03-29T00:28:58+00:00

Research of current and past sales is enhanced for SuperSalon users in the Search Sales submenu of the Manager tab. By filtering queries by date, payment method, and a host of other metrics, salon staff are able to quickly find the ticket they are looking for. By selecting this ticket, there is a wealth of information [...]

Creating Gift Certificates in iOffice

2018-03-20T16:07:23+00:00

One of iOffice's best features is its ability to mirror the SuperSalon POS in enough ways for it to be feasible to perform administrative tasks like adding new Payment Methods, and have them available for use at the salon with a single upload. This article will go over the step-by-step procedure involved in creating a new [...]

POS-X Receipt Printer Troubleshooting

2018-03-15T15:53:01+00:00

Having equipment act up during a busy workday is never an enjoyable experience. This is particularly true in the case of your salon's receipt printer. Since they are an integral part of the sales and check-out process, it's important to keep receipt printers working, as expected, throughout the workday. Fortunately, our partnership with POS-X has made [...]

Barcodes and Discounts in SuperSalon

2018-03-08T13:49:04+00:00

SuperSalon's flexibility enables its users to finely tune almost any aspect of their business, and in the area of discounts, this flexibility is enhanced by permitting the use of barcodes for convenient reading. Further, label printers can be configured to print these barcodes for products, or even a reference sheet close to the register. This article [...]

Creating New Pay Periods in iOffice

2018-03-01T12:03:44+00:00

When initially setting up a salon’s payroll, one of the first things to establish is the frequency in which staff members will be paid for their work. This article will go over the step-by-step process involved in creating both a weekly pay period, and one that reflects multiple instances per month. While this process is also [...]

Creating a New Commission Plan in iOffice

2018-02-01T18:26:38+00:00

Commission plans serve as great incentives for staff members to perform at their absolute best, and both SuperSalon and iOffice support some of the most flexible commission plan creation features in the industry. Users are encouraged to experiment with their own combinations of the various templates, and all definitions are explained within the Knowledge Base glossary [...]

Working with Product Brands in SuperSalon

2018-01-18T12:06:21+00:00

Product Brands are the companies are licensed to create and distribute products under their own name, such as Paul Mitchell™ or Redken™. SuperSalon can be configured to recognize these brands via the interface located in the Products submenu of the Manager menu. Breakdown of the Brands Menu Submenu Located in Manager > Products > Brands, this [...]

Setting up iOffice Auto Reports

2018-01-11T22:33:09+00:00

One of the most popular features in iOffice is the ability to configure reports to be automatically sent to key staff members so they are always up-to-date on important sales, logistical, and performance related information. These Auto Reports can be a vital tool for upper and middle management to monitor their locations’ progress, and this article [...]

Knowledge Base Content Addition: Extended Services

2017-11-09T11:26:07+00:00

The ProPoint Knowledge Base has received several updates since its launch in Q1 of this year, and has become an indispensable part of the training and onboarding process for our offerings. Now this learning resource has received an entirely new section devoted to the extended services we offer to enhance the user experience of both SuperSalon [...]

Better Staff Communications with iOffice’s Mass Messaging Utility

2017-11-02T11:40:37+00:00

Keeping staff informed of important news and announcements can oftentimes be a difficult prospect. To address this challenge, SuperSalon and iOffice include a little known feature than can eliminate the headache, and reduce the time needed for staff communications significantly. The Mass Messaging Utility allows owners and franchisees who are responsible for multiple employees to send [...]

SalonCheckin and Reserve with Google Update

2017-10-26T12:53:51+00:00

After our initial announcement of the collaboration with Google on the improvement of our SalonCheckin and Mobile Apps extended features, we have seen an increased interest in these programs from our clients. Email and phone inquiries have both had the same general theme of “how can this help my business?”, so this blog post will touch [...]

Breakdown of SuperSalon Receipt Printer Settings

2017-10-18T16:04:41+00:00

SuperSalon's receipt printing capabilities can be customized to meet your salon's individual needs. We've made it easy for users to create your own headers, footers and messaging to help drive customer loyalty. To get started, click or tap the "Setup" tab in SuperSalon and select "Receipt Printer" from the list of selections. From there, click or [...]

Creating Coupon Discounts in SuperSalon

2017-09-28T12:17:11+00:00

One of the best ways to ensure repeat business from your clientele is by always maintaining an array of discounts that can be used for your offerings. Since SuperSalon point-of-sale, one of the world’s leading salon management systems, was designed to enable business owners to create as many discounts as they would like, you see any [...]

Setting Automatic Breaks with SuperSalon

2017-09-07T12:54:21+00:00

A busy location, with several employees on the schedule at once, can have challenges in keeping staffing at an optimum. And, having to determine break times during a rush can add to the stress. Since the 5.6.5 version, SuperSalon has featured a built-in function that allows managers and senior staff members to pre-configure breaks before things [...]

Tips for Internet and Credit Card Outages

2017-08-22T12:25:06+00:00

Though you may not experience them often, outages in required business services can result in lost revenue and delays in customer service. When an internet service provider has an interruption of service, credit card processing can often grind to a crawl (with telephone authorizations) or stop completely. SuperSalon also loses the ability to upload data to [...]

The SuperSalon Advantage for Wellness Spas

2017-08-10T11:22:51+00:00

Ever since the first versions of the SuperSalon salon management software were released to the public, our mission has been to provide the most customizable format to accommodate almost any service based business. Over the years, our appeal has been recognized by more than just the frontline area of the beauty industry as seen in our partnerships [...]

SuperSalon Customer Preference Settings

2017-08-03T11:19:53+00:00

Being able to collect and store all of the information possible about your clients is critical to the success of your business. We at ProPoint Solutions have recognized this value for robust data collection, as well as detailed customer profiles, and have incorporated these features into the PoS since the first release of our software. The [...]

The iOffice Business Audit Tool

2017-07-20T13:28:42+00:00

Of all the extended features available to users of SuperSalon, the Business Audit Tool located in iOffice is one of the most effective for keeping track of critical events while not onsite. Once a premium extended feature, it is now available to all iOffice users. This tool tracks certain metrics in the realms of both salon [...]

Working with Product Vendors

2017-02-16T23:16:55+00:00

As far as SuperSalon terminology goes, “Vendors” are defined as the fulfillment sources of products and/or supplies for the salon. In addition to retail products, Vendors can also provide tools and infrastructure materials. This article will break down the Vendors submenu as well as go over the process involved in entering a new vendor into the [...]

The SuperSalon Inventory Manager: At a Glance

2016-10-20T12:39:43+00:00

One of the most powerful and intuitive tools in the SuperSalon point of sale is the Inventory Manager. Over the years, this feature has been honed and improved with input from our valued customers. With it, your staff can perform inventory functions from complex transfers to simple product counts. This article will show you each section [...]

John Torinus Joins ProPoint as VP Sales and Marketing

2016-09-28T09:05:45+00:00

We are pleased to announce the addition of John Torinus to the ProPoint Solutions family. John joins ProPoint Solutions as our Vice President of Sales and Marketing. John brings a rich set of experiences, leading commercial teams and organizations in the technology and software industries. His experiences include founding and ultimately selling his own business in [...]

Anne Knapp joins ProPoint Solutions as Vice President, Product Development

2016-09-28T07:28:36+00:00

We are pleased to announce the addition of Anne Knapp to the ProPoint Solutions team. Anne joins ProPoint Solutions as our Vice President of Product Development. In this role, Anne will lead the development process from Product Management through commercial release. Anne has over 15 years in a leadership position with SPS Commerce. SPS Commerce is [...]

ProPoint Solutions Acquires Portfolio of GuestVision Salon Customers

2016-09-28T06:01:09+00:00

Minneapolis, MN, September 27, 2016– ProPoint Solutions, LLC, the developers of SuperSalon salon management and point of sale software (www.supersalon.com), have recently acquired GuestVision Software’s portfolio of Fantastic Sams, Big League Barbers, and KnockOuts customers. This development will welcome franchisees to the ProPoint Solutions family beginning in the first quarter of 2017. Raj Mahajan of [...]

A Look at iOffice’s Custom Report Builder

2016-08-04T08:29:22+00:00

Rogers Software Development continually works to provide you the tools you need to run your business as efficiently as possible. The Custom Report Builder in iOffice is one of the most powerful tools for gauging the performance of single and multiple location salon businesses. Plus, it can be configured to suits your business's unique needs. Located [...]

A Closer Look at iOffice’s Monthly Financial Report

2016-06-30T10:11:35+00:00

The most commonly used iOffice reports are those that give the clearest image of the bottom line and Rogers has designed the Monthly Financial Report to do just that. This report can be found under the Sales heading in both the reports menu of SuperSalon's point of sale and the iOffice back office.  Because of its [...]

SuperSalon 5.8 Report Terminology: Gross vs Net

2016-05-26T09:16:55+00:00

Users of SuperSalon and iOffice enjoy one of the most comprehensive suites of reporting tools available for the beauty and personal services industry. Every aspect of your business can be tracked and reported on within the SuperSalon point of sale and iOffice. However, understanding terminology is an important in order to get the most out of [...]

SuperSalon Spring 2016 Newsletter

2016-07-04T04:20:10+00:00

Thank you for your continued support of Rogers Software Development and SuperSalon salon management software. Our first Newsletter of 2016 has some exciting developments as well as helpful reminders for our valued customers and partners. At the beginning of March, Rogers Software Development took the show on the road and exhibited at the International Beauty Show [...]

Day One – IBSNY

2016-03-06T17:26:25+00:00

Our first day at the International Beauty Show in New York (IBSNY) was amazing. We had the opportunity to meet a great number of salon owners, stylists and managers and had a great time making new friends in the salon …

Resolving Closeouts in SuperSalon 5.8

2016-03-03T10:48:01+00:00

SuperSalon's versatility has made it the industry leader in salon point of sale software. And, there is almost no workplace scenario that hasn't been anticipated in its development. Understanding that end-of-day closeouts can sometimes  

Changes to Microsoft Windows Support

2016-01-12T13:37:09+00:00

On January 12, 2016, Microsoft ends its support for Windows 8.0, along with Internet Explorer 8, 9 and 10. For Windows users who have already updated to Windows 8.1, Microsoft’s mainstream support will continue until January 10, 2023. End of support means that Microsoft will no longer publish security patches or provide technical support for products [...]

Editing an Employee Time Card in SuperSalon

2015-12-18T07:20:39+00:00

SuperSalon’s vast array of features and user-friendly interface make daily tasks quick and easy. However, human error can, at times, create unexpected issues that require your manager’s attention. An example of this is when employees forget to punch in or …

Exciting New Directions for Rogers Software Development

2016-03-07T10:08:02+00:00

We are pleased to announce that Rogers Software Development (“RSD”), makers of SuperSalon salon management software, has been acquired by ProPoint Solutions, LLC. This new development will ensure our continued growth and opportunities for RSD and its customers.

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SuperSalon’s Integrated Partners for Processing and Marketing

2015-10-01T09:22:34+00:00

Having the ability to market your organization effectively and being able to process card payments securely are two important aspects of salon business that owners take seriously. We, at Rogers Software Development, recognize the importance of these abilities and have …

iOffice and SalonCheckIn Updates

2018-10-12T14:35:26+00:00

In an effort to continually improve the products offered by Rogers Software Development, we have scheduled important updates to iOffice and SalonCheckIn for Thursday, September 17, 2015 from 1:00am until 2:00am Pacific Time. This communication is meant to provide information to our customers so they understand what to expect. iOffice 1.7.2 - Issues Resolved TT51022          Resolves [...]

SalonCheckIn Release 2.1.10

2016-03-16T10:52:59+00:00

In an effort to continually improve the products offered by Rogers Software Development, we have scheduled important update to SalonCheckIn for Monday - June 29, 2015 at 11:00pm Pacific Time. Any interruptions in service should be brief. This communication is meant to provide information to our customers so they understand what to expect. This new release [...]

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