In order to better organize an company's personnel in the system, SuperSalon has several methods of title creation available for its users. Just as users are able to establish Positions, Service Categories, Product Brands and more, there is also the built-in ability for users to create active departments based on production or non-production roles. This article [...]
Higher topline revenue growth is at the top of nearly every Salon owner’s priority list, and as part of our ongoing efforts at ProPoint to enable more rapid growth for SuperSalon users, we are pleased to announce a new partnership with Google that will do exactly that by driving higher levels of new traffic through our [...]
Every service-based business that wants to be successful should strive to have as close a relationship to their clients as possible. People tend to go where they feel the most welcome, and amassing a crowd of regular clients is done by cultivating relationships with them. As much as many of us hate to admit it, we [...]
As far as SuperSalon terminology goes, “Vendors” are defined as the fulfillment sources of products and/or supplies for the salon. In addition to retail products, Vendors can also provide tools and infrastructure materials. This article will break down the Vendors submenu as well as go over the process involved in entering a new vendor into the [...]
Businesses that want to stay competitive in the 21st century marketplace need to have a strong Internet presence. However, with that, comes significant advantages such as the ability to advertise at a fraction of the cost seen by the previous generation. While print and traditional broadcast media style advertising certainly does still exist, and still has [...]
Client feedback has always been our first source material when improving upon SuperSalon and its extended features. One area of opportunity we have had has been in the way that we’ve presented learning and support materials. Although our documentation library is quite extensive and full of several PDFs of important information, it has required access to [...]
An Overview of the Feature Since the very earliest phases of its development, our team has envisioned SuperSalon as more than just a cash register program. Over the years, we have integrated features that have set the standard for salon management software everywhere. One such feature that set us apart is SuperSalon’s SMS text messaging feature [...]
Ease-of-use is one of the watchwords our developers keep in mind with every release of the SuperSalon point-of-sale. One of the best ways to facilitate this is by giving users plenty of quick visual references that can be used to determine important information, without requiring them to hunt for it. A good example of this is in [...]
Having the ability to gauge the service and retail performance of a salon location, over time, is a valuable tool for determining what works well and what areas need improvement. When a salon has been in business for several years, …
In order to facilitate regular communications between SuperSalon’s point of sale and iOffice, a process runs in the background that we call the UpSys service. In earlier versions of SuperSalon, the upload process was often done manually. Now, however, the …
Clear communications between staff members is a vital aspect of any successful business. The SuperSalon point of sale system addresses this need with a versatile and easy to use messaging system, right out of the box. Located in its own …
One of the most powerful and intuitive tools in the SuperSalon point of sale is the Inventory Manager. Over the years, this feature has been honed and improved with input from our valued customers. With it, your staff can perform inventory functions from complex transfers to simple product counts. This article will show you each section [...]
The Time Clock Reports feature in SuperSalon salon management software has many tools that allow your staff members to stay up to date on their schedules, catch up on appointments for the day and check their performance for the current …
We are pleased to announce the addition of John Torinus to the ProPoint Solutions family. John joins ProPoint Solutions as our Vice President of Sales and Marketing. John brings a rich set of experiences, leading commercial teams and organizations in the technology and software industries. His experiences include founding and ultimately selling his own business in [...]
We are pleased to announce the addition of Anne Knapp to the ProPoint Solutions team. Anne joins ProPoint Solutions as our Vice President of Product Development. In this role, Anne will lead the development process from Product Management through commercial release. Anne has over 15 years in a leadership position with SPS Commerce. SPS Commerce is [...]
Thank you for your continued support of ProPoint Solutions (formerly Rogers Software Development) and SuperSalon salon management software. Our Fall Newsletter for 2016 has some exciting developments as well as helpful reminders for our valued customers and partners.
SuperSalon Welcomes …
Minneapolis, MN, September 27, 2016– ProPoint Solutions, LLC, the developers of SuperSalon salon management and point of sale software (www.supersalon.com), have recently acquired GuestVision Software’s portfolio of Fantastic Sams, Big League Barbers, and KnockOuts customers. This development will welcome franchisees to the ProPoint Solutions family beginning in the first quarter of 2017. Raj Mahajan of [...]
Through the course of your business day, special circumstances can arise for certain customers and sales situations. In cases where one customer wishes to pay for the services received by another customer (Example: mother and daughter getting separate services), it’s …
SuperSalon’s point of sale supports a wide range of related peripheral devices, such as pole displays and biometric scanners. This hardware support has been an integral part of SuperSalon since its first commercial release. One critical peripheral device is the …
SuperSalon salon management software makes it easy for your entire staff to carry out basic, daily functions that run your business. The point of sale features a simple touch screen ready interface that makes opening, closing, checking out customers and …
SuperSalon allows salon owners to configure any method of payment they would like to use. From cash, checks and both integrated and standalone card methods, to any number of ways your salon receives revenue. This article will provide the step-by-step …
The ability to keep detailed records on all staff members sets SuperSalon apart from other salon management software. With SuperSalon, salon owners have the option of entering as much – or as little – information on each employee in the …
Finding qualified staff members for your salon is an important part of ensuring your success. To do so, many salon owners use a probationary or training period prior to allowing stylists to work with clients. For this reason, SuperSalon allows …
Several features of the SuperSalon point of sale are mirrored in the iOffice cloud management and backup system. This gives business owners and other decision makers easy access to salon-level changes. Among these features is the iOffice Scheduler, a tool …
Rogers Software Development continually works to provide you the tools you need to run your business as efficiently as possible. The Custom Report Builder in iOffice is one of the most powerful tools for gauging the performance of single and multiple location salon businesses. Plus, it can be configured to suits your business's unique needs. Located [...]
The most commonly used iOffice reports are those that give the clearest image of the bottom line and Rogers has designed the Monthly Financial Report to do just that. This report can be found under the Sales heading in both the reports menu of SuperSalon's point of sale and the iOffice back office. Because of its [...]
Giving employees opportunities to increase their own compensation helps with both sales performance and employee retention. SuperSalon comes packed with powerful commission plan creation tools they give you the ability to create plans for virtually every employee relationship.
This article …
In addition to customized gift certificates, series sales and other powerful customer retention tools, SuperSalon also delivers a powerful points system for salon clients. The SuperSalon Customer Points feature provides free or discounted services to help you drive customer loyalty. …
Users of SuperSalon and iOffice enjoy one of the most comprehensive suites of reporting tools available for the beauty and personal services industry. Every aspect of your business can be tracked and reported on within the SuperSalon point of sale and iOffice. However, understanding terminology is an important in order to get the most out of [...]
Since the upgrade to MySQL 5, SuperSalon has featured a built-in function that allows users and business owners to configure automatic break times for their staff. This valuable feature allows specialized break times to occur without the need for manual …
This video shows you all of the changes you can make to an employee’s timecard in the SuperSalon point of sale.
You can also add bonus hours and vacation time, following the simple steps in this tutorial.
Questions on this …
In this video, SuperSalon’s Staff Technical Writer, Aaron Gipson, goes over all the changes that can be made to a completed ticket in the SuperSalon point of sale.
Topics like commission assignment, tip corrections, and more are reviewed in depth.…
In our previous post, we explored the capabilities of the Store Sync feature in the iOffice cloud management and backup system. This feature ensures that certain business metrics are kept consistent across all locations for your iOffice account. In …
SuperSalon and iOffice users have a powerful tool at their disposal which helps them keep things like products, permission settings and promotional discounts in sync between multiple locations. This tool is the Store Sync feature and it’s available to users …
When initially formulating reports for SuperSalon and iOffice, our development team worked to create a singular report that would be the one-stop source for all the relevant information a business owner would need. The information needed to be presented clearly …
At Rogers, we understand that inventory can become a tedious chore for busy salons. Because of that, we have built in support for one of the best tools for the task, the Zebra model 2824 label printer.
Pictured below, this …
Previously, we showed SuperSalon salon management software users how to process a refund through the SuperSalon point of sale. Today, we present additional information for our Aurus customers that outlines the specific steps for processing Aurus only refunds.
Step One…
Thank you for your continued support of Rogers Software Development and SuperSalon salon management software. Our first Newsletter of 2016 has some exciting developments as well as helpful reminders for our valued customers and partners. At the beginning of March, Rogers Software Development took the show on the road and exhibited at the International Beauty Show [...]
SuperSalon’s Appointment Book is one of the features that has received the most fine-tuning and attention from Rogers Software Development. Over the years, the Appointment Book has evolved from a simple entry form to the dynamic power tool it is …
In the course of business, refunds can sometimes be necessary, and SuperSalon’s capabilities make the process as easy as ringing out the original sale. This article will provide a quick walk-though of the procedure for refunding a client’s product purchase. …
Our first day at the International Beauty Show in New York (IBSNY) was amazing. We had the opportunity to meet a great number of salon owners, stylists and managers and had a great time making new friends in the salon …
SuperSalon's versatility has made it the industry leader in salon point of sale software. And, there is almost no workplace scenario that hasn't been anticipated in its development. Understanding that end-of-day closeouts can sometimes
Although SuperSalon has many features that allow you to customize your point of sale system to fit your unique business needs, some of its more impressive features are the ones that work in the background. One such feature is UpSys, …
With increasing concerns for security and loss prevention, many businesses have turned to more hard-coded methods of keeping their investment and business tools safe from fraudulent activities. One such method is the use of biometric scanners that tightly control who …
This two part video tutorial will guide you through the many permissions setting within SuperSalon. These videos will show you how you can customize SuperSalon to allow specific rights to groups of users and individual users. Join our Staff Technical …
On January 12, 2016, Microsoft ends its support for Windows 8.0, along with Internet Explorer 8, 9 and 10. For Windows users who have already updated to Windows 8.1, Microsoft’s mainstream support will continue until January 10, 2023. End of support means that Microsoft will no longer publish security patches or provide technical support for products [...]
One of SuperSalon’s most popular features is its ability to extend iteself across several decives in a salon while still accessing a centralized database. This kiosk ability can also be used with smaller mobile devices in addition to standard desktops. …
Stuart Lewtan is the founder & CEO of Zintro, Inc. (www.zintro.com). Zintro is a next-generation talent acquisition platform that helps companies source highly specialized job candidates, consultants and experts. Zintro’s 100,000 experts span over 10,000 highly specialized areas of expertise across all industry sectors, geographies and job functions. Prior to founding Zintro, Mr. Lewtan was Founder, [...]
Scott is a Managing Director of Trilogy Search Partners, a fund dedicated to search fund investments with offices in Bellevue, WA and Marin County, CA. Prior to TSP, he was on the investing team of Trilogy Equity Partners, where he is still a Partner. Previously, Scott spent 11 years at Western Wireless Corporation in various roles, including [...]
Thank you for your continued support of Rogers Software Development and SuperSalon salon management software. Our Winter 2015 Newsletter has some exciting news for 2016 as well as a recap of our progress in 2015 - progress that we owe to our amazing customers and partners. 2015 was a year of changes for Rogers Software Development [...]
SuperSalon’s vast array of features and user-friendly interface make daily tasks quick and easy. However, human error can, at times, create unexpected issues that require your manager’s attention. An example of this is when employees forget to punch in or …
We are pleased to announce that Rogers Software Development (“RSD”), makers of SuperSalon salon management software, has been acquired by ProPoint Solutions, LLC. This new development will ensure our continued growth and opportunities for RSD and its customers.
As …
Raj Mahajan is the current CEO and President of ProPoint Solutions, LLC (dba Rogers Software Development). Raj was previously the founder and Managing Partner of Basswood Capital, the acquiring company of Rogers Software Development. Prior to founding Basswood Capital, Raj's experience spans across numerous industries from both an operation and advisory capacity. Raj has spent the [...]
Rogers Software Development has gone to great lengths to provide our clients the most complete learning materials for SuperSalon salon management software and iOffice. With our release of SuperSalon 5.8, we’ve made considerable enhancements to a number of features to …
SuperSalon’s SMS Power Tool is the perfect, low-cost way to keep your customers close. Using it for appointment reminders, follow ups, thank yous or even birthday greetings can help you boost customer loyalty and keep no-shows to a minimum.
Many …
From time to time, situations arise when Rogers Software Development’s support technicians need to connect to a SuperSalon computer in order to provide assistance to our customers. Such situations may include instances when the technician needs to apply a fix …
Clients who take advantage of the support packages offered by Rogers Software Development enjoy a wide array of resources to ensure their business stays up and running, even in the event of unforeseen issues. Since our early days, the RSD …
Rogers Software Development is pleased to announce our successful completion of our SOC 2 Type II Audit from the American Institute of CPAs (AICPA). SOC (Service Organization Control) reports are internal control reports on the services provided by an …
Having the ability to market your organization effectively and being able to process card payments securely are two important aspects of salon business that owners take seriously. We, at Rogers Software Development, recognize the importance of these abilities and have …
The retail end of your salon business is just as important as the provision of services. And, with a usually larger margin for overhead, tight controls are needed to ensure a healthy profit margin. Things such as product returns and …
In an effort to continually improve the products offered by Rogers Software Development, we have scheduled important updates to iOffice and SalonCheckIn for Thursday, September 17, 2015 from 1:00am until 2:00am Pacific Time. This communication is meant to provide information to our customers so they understand what to expect. iOffice 1.7.2 - Issues Resolved TT51022 Resolves [...]
Last week, we told you about consolidating and merging customer data through the tried and true method using SuperSalon’s utilities. This week, we present a more modern take on the same procedure, available since SuperSalon’s 5.6.5 release. Users of …
SalonCheckIn.com is a great marketing companion for your salon or multiple locations. Now is a great time to take advantage of SalonCheckIn’s exciting features by listing your salon for free. When you list …
At times, your salon can experience a high volume of traffic and a busy stylist could enter a repeat customer as a new one. Though this isn’t an issue for SuperSalon, it could potentially create confusion for locations that use …
We’re pleased to present the third installment of the 2015 eLearning Series for SuperSalon salon management software. Volume 3 covers the basics of SuperSalon in daily use at your salon or spa.
In this volume, you’ll learn how to …
At Rogers Software Development, our customers’ success is something we take seriously. Through the years, we’ve created a number of smart solutions that enhance our SuperSalon point of sale software to help customers increase visibility and brand loyalty. A relatively …
SuperSalon has plenty of powerful tools that allow its users to get the most out of both the software and their customer loyalty efforts. The most robust of these Power Tools is the Centralized Customer Database (CCD).
SuperSalon’s CCD Power …
For years, the partnership between Rogers Software Development and POS-X has produced some of the most reliable point of sale solutions in the industry. New users of SuperSalon (and those who have brand new systems installed) can attest to the …
SuperSalon point of sale and back office software has several features that can assist business owners in customer retention and loyalty. From our robust discount creation system to customized mobile apps, Rogers Software Development has packed an extensive arsenal of …
Mobivity Holdings Corp. (OTCQB: MFON), an award-winning provider of proprietary and patented mobile marketing technologies and solutions, today announced it has entered into an agreement with Rogers Software …
The bridge between SuperSalon and iOffice is the upload functionality of the Point of Sal. We’ve called it UpSys and developed it to work in the background with minimal intervention from end users. After UpSys has been properly deployed, it’s …
In an effort to continually improve the products offered by Rogers Software Development, we have scheduled important update to SalonCheckIn for Monday - June 29, 2015 at 11:00pm Pacific Time. Any interruptions in service should be brief. This communication is meant to provide information to our customers so they understand what to expect. This new release [...]
Since SuperSalon’s earliest versions, support for Verifone’s PCCharge payment processing has been a built-in feature. However, it has been announced by Verifone that PCCharge will be retired as of October 1, 2015. It’s important to know how this affects users …
Rogers Software Development is pleased to announce the addition of SmartReceipt technology to its lineup of SuperSalon Power Tools.
Designed to drive customer loyalty and repeat business through special offers and …
EMV (Europay, MasterCard and Visa) is the new global standard for point of sale terminals and automated teller machines for authenticating credit and debit card transactions. This new standard defines the interaction between IC (integrated circuit or ‘chip’) cards and the processing services for those financial transactions. This new standard becomes a requirement for merchants in [...]
We’re pleased to present the second installment of the 2015 eLearning Series for SuperSalon salon management software. Volume 2: Product and Retail Management is here to show you the steps to getting the most out of SuperSalon’s product management …
There are very few marketing strategies that can guarantee future revenue quite like a good and well thought out membership program. Those that require a monthly payment, and are successful, can quickly lead to a dependable stream of profit that …
The Wait / Serve screen in the Sales tab of SuperSalon’s point of sale can be compared to the dashboard of a vehicle, with a healthy amount of information being constantly displayed. Though most users are familiar with the basic …
In an effort to continually improve the products offered by Rogers Software Development, we have scheduled important system maintenance for Thursday - May 7, 2015 at 11:00pm Pacific Time. This communication is meant to provide information to our customers so they understand what to expect. This maintenance is an upgrade to our production servers and will [...]
With summer rapidly approaching, many salons are looking to increase their revenues in an effort to reach mid-year goals. An excellent way to do this is to bundle both services and products together in a package which will serve as …
The backbone of any good business is a well trained professional staff. And, in many ways, they are also the face of the company.
Knowing this, it is very important that you pick the best possible people to represent your …
As tempting as it may be to stream music in your salon, it’s never a good idea to do so from the same PC where your SuperSalon software is installed.
The right mix of music creates a warm and welcoming …
SuperSalon's upload feature is the method in which all the information is transferred from the POS to our iOffice cloud servers. Most salons utilize the updated version of this function which takes place in the background, and usually performs its task in preset increments throughout the course of the day. If users of iOffice find that [...]
Our SalonCheckIn Mobile App 2.1 is now available! This newly updated app is now iOS 8 compatible for iPhone and all current Android devices. We have completely rebuilt the SalonCheckIn Mobile App using the new Alloy 1.4.0 framework, making it a robust companion to your SalonCheckIn.com power tool from SuperSalon. The SalonCheckin Mobile App provides your [...]
In an effort to continually improve the products offered by Rogers Software Development, we have scheduled an update to SalonCheckIn.com to Release 2.1.8 for Tuesday - March 24, 2015 at 11:00pm Pacific Time. We anticipate the deployment of this update to complete by 11:15pm. This communication is meant to provide information to our valued customers so [...]
SuperSalon Release 5.7 Coming Soon - What's in Store We're excited about the upcoming 5.7 release of SuperSalon POS software and are sure you'll be, too. Slated for a mid-spring 2015 release, SuperSalon 5.7 will feature a number of important updates and enhancements: Appointment Book New efficient booking process Expanded to accommodate wide screens Zooms out [...]
We at Rogers Software Development are pleased to announce the 2015 eLearning Series for SuperSalon salon management software.
The new eLearning Series will help you and your employees get the most out of your SuperSalon software and its features. …
Jennifer Teague is an upbeat sales associate with great energy who brings over 12 years of customer service experience to the Rogers Software Development sales team, representing SuperSalon. Before joining RSD in 2012, Jennifer worked as a customer service coach and trainer for The Phoenicican, a five star resort in Scottsdale, AZ. During her time at [...]
Steve was first introduced to SuperSalon as a customer. As the owner of 4 franchised air salons in the Atlanta market, he discovered SuperSalon in the early 2000s while investigating different software solutions for his business. Impressed with the program, the people and the culture of Rogers Software Development, he joined the company in 2006, after [...]
Jeff has been with Rogers Software Development for over 10 years and brings a wealth of knowledge of hardware and systems solutions to the table. His previous work in support, implementations and sales has made Jeff an invaluable member of our team and the go-to for our customers. Jeff acts as a key account contact, ensuring [...]
Matt began his foray into software development nearly 30 years ago in the unlikely career as a delivery driver for an Alaskan-based beer distributor. At the time, Matt saw an opportunity to use product management software to enhance his company's efficiency. With the assistance of a developer, Matt was able to guide the project into a [...]
John is the Accounting Manager with Rogers Software Development. In this role, John coordinates, manages and leads a team providing support in all aspects of accounting including customer support, financial reporting and tax obligations. A big believer in teamwork, John supports a staff of 4 and offers accounting support to other departments when needed. John is [...]
As a former multi-location salon owner, former SuperSalon user and an accomplished salesperson with over 15 years of sales experience, Kim brings a unique approach to sales and customer service for Rogers Software Development. Her in-depth understanding of the salon business allows Kim to better address our customers' needs and expectations. With a focus on helping [...]
With decades of both IT leadership as well as hands-on technical expertise, Jim is well suited for his role as leader of our development teams. Prior to joining RSD, Jim was IT Director for the world’s largest salon operator, and was responsible for the selection and integrations of SuperSalon at over 7,000 salons. With a background [...]
Jake joined the RSD family in 2009 as a technical support representative. Prior to his appointment as Director of Operations, he served as our support department manager from 2011 - 2013. In his current role, he oversees Support, Implementations and System Administration. Jake attended the University of Kansas and holds various technical certifications including CompTIA's A+ [...]
Pamela brings over 28 years of experience in marketing and creative services and a wealth of expertise in communications to Rogers Software Development's marketing and communication team. Prior to arriving at RSD, Pamela served as the Global Marketing Manager for Ocean Optics - a pioneer company in scientific instrumentation. Her efforts helped the company build a [...]
James brings over 25 years of professional beauty experience with a background in multi-level business salon management and end-user experience with SuperSalon. As a Stylist/Manager/District Manager, prior to his work at SuperSalon, James spent time as an Artistic Director overseeing training and development of a 10-member Design Team of a 60 store Cost Cutters Franchise in [...]
Micheal Eicher has more than 20 years of diverse Executive Leadership in operations and consulting for major corporations within the technology industry. He is an analytical and pragmatic leader with a track record of enterprise-level operational skill, technology development and implementation success. Additionally, he has shown expertise in building strong scalable, profitable and efficient organizations with [...]
