Thank you for your continued support of ProPoint Solutions (formerly Rogers Software Development) and SuperSalon salon management software. Our Fall Newsletter for 2016 has some exciting developments as well as helpful reminders for our valued customers and partners.
SuperSalon Welcomes GuestVision Customers
Announced at this year’s Fantastic Sams bi-annual convention, ProPoint Solutions has acquired GuestVision software’s customer portfolio, including Fantastic Sams, Big League Barbers and KnockOuts.
“This exciting development helps further the company’s presence as the provider of choice for multi-location and chain salon businesses,” states ProPoint’s CEO and President, Raj Mahajan.
Beginning first quarter, 2017, ProPoint will begin transitioning GuestVision users to its SuperSalon and iOffice platform. The transition is expected to continue through second quarter. ProPoint will provide database and reporting enhancements to ensure a seamless transition experience for new customers as well as improved offerings for the current customer base.
You can read more about SuperSalon’s customer acquisition here.
Meet Our New VP of Product Development
Anne Knapp joins ProPoint Solutions as our Vice President of Product Development. In this role, Anne will lead the development process from Product Management through commercial release.
Anne has over 15 years in a leadership position with SPS Commerce. SPS Commerce is a leading provider of hosted solutions for the retail supply chain. During Anne’s tenure there, SPS grew from a privately held company with $4 million in revenue to a publicly traded, global company with over $125 million in revenue. There, Anne led the software engineering and technical operations teams responsible for the development, maintenance and support of a battle-tested platform that processes millions of time sensitive transactions critical to the supply chain of thousands of retailers.
Anne is based in Minnesota and holds a bachelor’s degree from Marquette University. We are very excited to have Anne as a member of our leadership team to help grow and enhance our product development activities.
Meet Our New VP of Sales and Marketing
John Torinus joins ProPoint Solutions as our Vice President of Sales and Marketing. John brings a rich set of experiences, leading commercial teams and organizations in the technology and software industries. His experiences include founding and ultimately selling his own business in the technology space as well as leading teams within a larger SasS-based organization.
John most recently served as Senior Vice President, Americas at CEB, where he led commercial, support and operation teams responsible for revenue growth, client retention, market analysis, new product launch planning and commercial planning for a SaaS-based provider of talent management solutions.
We are very excited to have John as a member of our leadership team, where he will focus on clear articulation of the business benefits of our products and services and the identification of new opportunities to deliver surplus value to our customers. John is based in Minnesota and holds a bachelor’s degree from Marquette University.
Recently, we received a customer request to provide an overview of the functions associated with SuperSalon’s cash drawer and its settings.
These settings are important to understand when using the point of sale in a salon or retail environment.
We published this step-by-step guide to our blog at SuperSalon.com to help walk you through each setting and how you can use it to customize how the cash drawer operates and who has access.
We’re always happy when our customers request tutorials or tips for SuperSalon and iOffice. And, we invite you to submit your own suggestions. Just contact us here and let us know what feature or function you’d like to learn more about. If selected, your suggested tutorial will appear on the SuperSalon blog.
The SuperSalon blog is a great resource for learning material and for sharing with your stylists and managers. Be sure to visit often for new content.
New! 24/7 Support for SuperSalon and iOffice
More great news for SuperSalon and iOffice users. Beginning October 31, 2016, ProPoint Solutions will provide 24-hour, 7-day support. With customers worldwide, providing around the clock coverage is an important step to delivering the best possible customer experience.
This new support schedule ensures that you and your staff receive timely responses to questions and functionality issues.
It’s just another way ProPoint Solutions goes the extra mile for our customers and their clients.
With holidays just around the corner, we at ProPoint Solutions would like to wish you and your loved ones a wonderful fall and winter holiday season.
Please note that our offices will be closed on the following days, with our Support team available during the times noted:
- Thanksgiving Day – November 24, 2016 – Support available from 6:00 am until 2:00 pm
- Christmas Eve – December 24, 2016 – Support available from 6:00 am until 2:00 pm
- Christmas Day – December 25, 2016 – All departments closed
- New Year’s Day – January 1, 2017 – Support available from 6:00 am until 2:00 pm