When proper customer care involves the redoing of a client’s service, SuperSalon’s point of sale has you covered. Much like the refund process, the redo function in SuperSalon is fast and intuitive. This article provides step-by-step instructions on how to process a redo in SuperSalon version 5.8. However, the instructions also apply to previous versions as the process has remained consistent.
When a client’s request for a redo has been approved, the user creates a New Ticket in the client’s name. At the Ticket Options screen, select the service to be redone and make certain the Redo Service button is highlighted before sending the ticket to Waiting or Servicing, as shown below.
The client can then go through the normal waiting and servicing process. As shown below, a ticket designated as a redo will have a pink stripe across the top.
After the client has had their service redone, the user can then move the ticket to the Checkout screen, where the ticket summary shows the charge set to zero for the redone service. The ticket can then be sent to payment to be settled, if there are no more items to be added.
A popup window appears with a drop-down menu for you to select the stylist for the original service. This is done for reporting purposes and is useful for locations with commission plans that are based on employee performance. Select the original employee and then the Pay Now button.
At the final payment screen and, if there have been no additional services or products added to the ticket, simply select Ring Out to complete the sale.
Redoing a service in SuperSalon’s point of sale is a simple, five-step process that can be performed by even novice users.
If you have questions on this or any other SuperSalon feature, be sure to get in touch with us here.